First of all, Vietnam Airlines Joint Stock Company (VNA) would like to extend its sincere greetings to your esteemed company.

VNA is seeking to engage qualified service providers for components of the project titled “Ecommerce Acquiring Service for Visa, Mastercard payment transactions in India market from April 2026 to March 2031”. To that end, we are pleased to issue the enclosed Request for Proposal (RFP).

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We kindly invite your company to submit a proposal for the payment services described in the RFP documentation.

Proposal must be delivered in either method listed below:

1. Hand-delivery

- Proposal submission deadline: 04:00 PM (Hanoi time) on 21 January 2026;

- Place of receipt: Finance and Accounting Department, Vietnam Airlines JSC, 200 Nguyen Son Street, Bo De Ward, Hanoi City, Vietnam.

- Contact point: Mrs. Đào Thùy Dương at (+84) 977272115, email: duongdao@vietnamairlines.com and Mrs. Trần Hương Liên at (+84) 919393488, email: lienth@vietnamairlines.com.

2. Via email

- Proposal submission deadline: 04:00 PM (Hanoi time) on 21 January 2026;

- Form of receipt: Service Provider/Supplier sends email(s) with attachment which is the scanned version of the original Proposal to: ... and ... with Subject/title "Company ... submits Proposal for service package “Ecommerce Acquiring Service for Visa, Mastercard payment transactions in India market from April 2026 to March 2031”. Email attachment size must be < 20 MB per mail.

- Contact point: Mrs. Đào Thùy Dương at (+84) 977272115, email: duongdao@vietnamairlines.com and Mrs. Trần Hương Liên at (+84) 919393488, email: lienth@vietnamairlines.com.

3. Q&A

Questions from vendors and Answers from VNA as published via here.

Thank you and we look forward to hearing from you!