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Passengers are required to have adequate travel documents for all flights on all concerned airlines and to abide by national laws and regulations. Passengers who purchase tickets on website/apps of Vietnam Airlines for routing from Vietnam to Australia must have complied vaccination requirement of Australian government. Vietnam Airlines does not take responsible if passengers are denied entry into any country.
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IMPORTANT INFORMATION: Your country/region is Vietnam and payment will be charged in Vietnamese Dong (VND). According to regulations of the Ministry of Finance, E-VAT invoices are only issued for payment in VND. In case of paying by other currency, you may change website country/region (click here).
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If you are denied boarding or if your flight is cancelled or delayed for at least two hours, ask at the check-in counter or boarding gate for the text stating your rights, particularly with regard to compensation and assistance.
Notice
According to Vietnam Government's new regulations applying to all domestic routes, passengers are required to complete the Medical declaration on PC-Covid.
For more information on travelling requirements and guidance to submit the Passenger’s Information, please click here.
Passengers are required to have adequate travel documents for all flights on all concerned airlines and to abide by national laws and regulations. Vietnam Airlines does not take responsible if passengers are denied entry into any country.
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Vietnam Airlines would like to inform passengers of Thailand entry regulations update as follows:
According to the government's latest regulations, passengers departing from Vietnam to Thailand will be "Exemption from Quarantine (Test and Go)" - exempt from isolation if they meet the following conditions:
- To limit the impact of the new strain of covid, the Test&Go program that is being applied to passengers traveling from Vietnam will be suspended. - Instead, all passengers will have to comply with AQ (Alternative Quarantines) regulations. Documents to prepare: - Passport. - Visa to Thailand (if needed). - Certificate of vaccination. - Negative test result for Covid-19 by RT-PCR is issued within 72 hours before departure. - Bookings paid for AQ/SHA+ service within 10 days. - Medical insurance with minimum coverage of 50,000 USD. - Register Thailand pass on https://tp.consular.go.th/ to generate QR code. - People entering the country will have to take 2 RT-PCR tests on the day of entry and the 8th or 9th day after entry. Attachments:
Schemes for entering Thailand
Transit information
To transit in Thailand, passengers need: - Meet the immigration regulations of Thailand. - All sectors are in one flight ticket and their baggage has been through checked-in.