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Passengers are required to have adequate travel documents for all flights on all concerned airlines and to abide by national laws and regulations. Passengers who purchase tickets on website/apps of Vietnam Airlines for routing from Vietnam to Australia must have complied vaccination requirement of Australian government. Vietnam Airlines does not take responsible if passengers are denied entry into any country.
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IMPORTANT INFORMATION: Your country/region is Vietnam and payment will be charged in Vietnamese Dong (VND). According to regulations of the Ministry of Finance, E-VAT invoices are only issued for payment in VND. In case of paying by other currency, you may change website country/region (click here).
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If you are denied boarding or if your flight is cancelled or delayed for at least two hours, ask at the check-in counter or boarding gate for the text stating your rights, particularly with regard to compensation and assistance.
Notice
According to Vietnam Government's new regulations applying to all domestic routes, passengers are required to complete the Medical declaration on PC-Covid.
For more information on travelling requirements and guidance to submit the Passenger’s Information, please click here.
Passengers are required to have adequate travel documents for all flights on all concerned airlines and to abide by national laws and regulations. Vietnam Airlines does not take responsible if passengers are denied entry into any country.
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To ensure the safety of our passengers and staff, we have put in place additional hygiene protocols in accordance with higher risk level from 26 May 2021.
Frequently touch surfaces at the airport and the whole fleet are completely cleaned and disinfected. All aircraft are disinfected after landing at Hanoi, Da Nang and Ho Chi Minh city. These substances are approved for use on aircraft by Ministry of Health and the aircraft manufacturer. The application of disinfectants will not have damaging effects regarding the human health.
Vietnam Airlines will suspend serving meals while remain serving purified bottled water on domestic routes until the pandemic is under control.
We continuously update service standards and safety standards on our website:
https://www.vietnamairlines.com