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Passengers are required to have adequate travel documents for all flights on all concerned airlines and to abide by national laws and regulations. Passengers who purchase tickets on website/apps of Vietnam Airlines for routing from Vietnam to Australia must have complied vaccination requirement of Australian government. Vietnam Airlines does not take responsible if passengers are denied entry into any country.
Please visit here for more details.
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IMPORTANT INFORMATION: Your country/region is Vietnam and payment will be charged in Vietnamese Dong (VND). According to regulations of the Ministry of Finance, E-VAT invoices are only issued for payment in VND. In case of paying by other currency, you may change website country/region (click here).
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Please ensure you input the family name as it appears in your ticket
If you are denied boarding or if your flight is cancelled or delayed for at least two hours, ask at the check-in counter or boarding gate for the text stating your rights, particularly with regard to compensation and assistance.
Notice
According to Vietnam Government's new regulations applying to all domestic routes, passengers are required to complete the Medical declaration on PC-Covid.
For more information on travelling requirements and guidance to submit the Passenger’s Information, please click here.
Passengers are required to have adequate travel documents for all flights on all concerned airlines and to abide by national laws and regulations. Vietnam Airlines does not take responsible if passengers are denied entry into any country.
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As the Korean Air Lounge currently used by Vietnam Airlines in the Concourse Terminal will be closed on 23:00 May 31, 2019 and moved to the Passenger Terminal 1 on June 3, 2019. Sky Hub Lounge will be used on June 1, 2, 2019 and the newly opened Korean Air Lounge in the Passenger terminal 1 will be used from June 3, 2019.
Our check-in staffs will give you more information of lounge usage when you check in.
It may take around 15 minutes to move from the lounge in Terminal 1 to the boarding gate in Concourse Terminal by shuttle train.