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Passengers are required to have adequate travel documents for all flights on all concerned airlines and to abide by national laws and regulations. Passengers who purchase tickets on website/apps of Vietnam Airlines for routing from Vietnam to Australia must have complied vaccination requirement of Australian government. Vietnam Airlines does not take responsible if passengers are denied entry into any country.
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IMPORTANT INFORMATION: Your country/region is Vietnam and payment will be charged in Vietnamese Dong (VND). According to regulations of the Ministry of Finance, E-VAT invoices are only issued for payment in VND. In case of paying by other currency, you may change website country/region (click here).
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If you are denied boarding or if your flight is cancelled or delayed for at least two hours, ask at the check-in counter or boarding gate for the text stating your rights, particularly with regard to compensation and assistance.
Notice
According to Vietnam Government's new regulations applying to all domestic routes, passengers are required to complete the Medical declaration on PC-Covid.
For more information on travelling requirements and guidance to submit the Passenger’s Information, please click here.
Passengers are required to have adequate travel documents for all flights on all concerned airlines and to abide by national laws and regulations. Vietnam Airlines does not take responsible if passengers are denied entry into any country.
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From June 30th 2018, new restrictions have applied to all international flights departing from Australia, including transit flights as below:
- The restrictions will limit inorganic powders (e.g. salt, sand, talcum powder) to a total volume of 350ml/g or less per passenger in the aircraft cabin.
- There will not be a quantity restriction on organic powders (e.g. food, powdered baby formula, coffee, sugar) but all powders will need to be divested from carry-on baggage and placed separately into trays for x-ray examination.
- Exemptions will apply for organic powders (including baby products), medical or therapeutic products, cremated remains and duty free powders contained in security tamper evident bags with proof of purchase. An exemption will also apply for items required for carrying on a business in the sterile area.