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Passengers are required to have adequate travel documents for all flights on all concerned airlines and to abide by national laws and regulations. Passengers who purchase tickets on website/apps of Vietnam Airlines for routing from Vietnam to Australia must have complied vaccination requirement of Australian government. Vietnam Airlines does not take responsible if passengers are denied entry into any country.
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IMPORTANT INFORMATION: Your country/region is Vietnam and payment will be charged in Vietnamese Dong (VND). According to regulations of the Ministry of Finance, E-VAT invoices are only issued for payment in VND. In case of paying by other currency, you may change website country/region (click here).
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If you are denied boarding or if your flight is cancelled or delayed for at least two hours, ask at the check-in counter or boarding gate for the text stating your rights, particularly with regard to compensation and assistance.
Notice
According to Vietnam Government's new regulations applying to all domestic routes, passengers are required to complete the Medical declaration on PC-Covid.
For more information on travelling requirements and guidance to submit the Passenger’s Information, please click here.
Passengers are required to have adequate travel documents for all flights on all concerned airlines and to abide by national laws and regulations. Vietnam Airlines does not take responsible if passengers are denied entry into any country.
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> Baggage Fee
> Optional & Special Service Charges
> Taxes, Fee, Charges & Surcharges
Customers who have purchased airline tickets and ancillary services on the Vietnam Airlines website or mobile application with a 10% VAT rate on July 1, 2024 will receive a 2% tax difference refund to the bank account used for the purchase. Vietnam Airlines will also send an adjusted VAT invoice to the email registered for your ticket and service purchase.
The reason our online system has not yet updated the 8% tax rate on July 1, 2024, is that the International Air Transport Association (IATA) requires time to complete updating the new VAT regulations of Vietnam in global reservation and ticketing systems.
According to IATA regulations, the national airline will act on behalf of all local airlines to provide documents from the authorities related to VAT and airport fees to IATA. Typically, IATA's processing time is one working day from receipt of the official document from the local authorities.
If you need further assistance, please contact our Customer Care Center at 19001100.