HANOI, July 18, 2018 –Vietnam Airlines has been certified with a 4-star airline rating by prestigious international air transport rating organisation Skytrax. This is the third consecutive year that Vietnam Airlines has achieved this accolade as the airline continues to deliver an outstanding flying experience for all its customers.

The Skytrax rating is based on comprehensive evaluation programmes conducted across Vietnam Airlines services. The flag carrier has been undergoing a significant transformation to develop every aspect of the business- from on-ground to inflight services. Achieving Skytrax 4-star international rating places Vietnam Airlines in esteemed company alongside many of the world’s premium airlines, including Air France, Air New Zealand, British Airways, Emirates, Japan Airlines, Korean Air, KLM and Qantas. The thorough Skytrax evaluation provide the airline a foundation to continue to invest and meet customers’ expectations throughout every aspect of the business.


Vietnam Airlines receives 4-Star Airline Certification from Skytrax for

 third consecutive year

This year, Vietnam Airlines is taking great strides to focus on service quality as the core feature of the business, in order to meet the increasing requirements of customers. Vietnam Airlines also prides itself on the cultural touchpoints which are deeply embedded in all the flag carrier’s products and services. From the celebrated national dish, “Pho”, to distinctive seasonal fruits such as lychee and longan, Vietnamese cuisine is a hallmark on all Vietnam Airlines flights. Additionally, newly-designed Business Class tableware for Japanese meals on all Japan routes represents a harmonious combination of Japanese and Vietnamese culture, with the familiar “Lotus” brand image and pink Lotus appearing on each piece.

Earlier this year, Vietnam Airlines appointed celebrity chef, Luke Nguyen, as its Global Cuisine Ambassador. Together with Vietnam Airlines’ culinary team, Luke will reimagine the in-flight menus, drawing inspiration and influences from the rich Vietnamese culture and cuisine around the world. Luke will create eight regional dishes for the Business Class menu inspired by his travels across Vietnam. This partnership comes from a shared ethos of respecting cultural values by designing, preparing and presenting authentic Vietnamese flavors in harmony with on-board dishes.

Vietnam Airlines is taking great strides to focus on service quality as the core feature of the business

Vietnam Airlines also continues to provide enhanced service standards across all cabin types, and dedicated check-in counters for priority passengers. The airline has implemented separate check-in counters for Business Class and Premium Economy passengers and LotuSmiles members. Premium Economy is available on routes between Vietnam and Japan, Australia and Western Europe, while Business Class is offered on international flights to the UK, France, Germany, Australia and Russia, with new pajamas, blankets and bed linen planned to be provided onboard, providing extra comfort and a luxurious experience for long-haul journeys. Enhancements to the airline’s duty free shopping have also contributed greatly to improving the customer experience.

Customer satisfaction is Vietnam Airlines’ greatest source of pride. The airline’s efforts to enable innovation and development have been recognized by international and national communities through a series of prestigious awards. In 2017, Vietnam Airlines was awarded the ‘Asia Pacific Airline of the Year’ by CAPA; as well as ‘World’s Leading Airline – Premium Economy Class’ and ‘World’s Leading Cultural Airline’ in the World Travel Awards.

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About Skytrax:

Skytrax was established in 1989 and is based in London, United Kingdom. Introduced in 1999, Certified Airline Rating is the international rating system that classifies airlines by the quality of their front line product and staff service standards. Skytrax Star Ratings are recognised as a global Benchmark of airline standards around the world, and use a quality scale from 1-Star through to the exclusive 5-Star Airline award. Ratings are based on evaluation of product and service standards for both the onboard and airport environments, using a unified and consistent rating system.

About Vietnam Airlines:

Vietnam Airlines is the national flag carrier of Vietnam and the major carrier in the Mekong sub-region, operating 90 routes to 20 domestic and 29 international destinations with an average of 400 flights per day.

Vietnam Airlines is a member of SkyTeam Alliance- the global airline alliance with 20 members providing access to an extensive global network with 16,609 daily flights to 1074 destinations in 177 countries. Becoming a member of SkyTeam reaffirmed Vietnam Airlines’ new position on the global aviation map as a strategic partner of the alliance in Southeast Asia region. In 2015, Vietnam Airlines became the first airline in the world to successfully operate both the Boeing 787-9 Dreamliner and Airbus A350-9XWB next-generation aircraft at the same time.

In 2017, Vietnam Airlines achieved an impressive revenue of 88,400 billion VND, transported 26.5 million passengers and exceeded its OTP target. The departure OTP reached an average rate of over 90%, bringing Vietnam Airlines into the world’s leading group of airlines with the highest OTP.

During 20 years of development at a two-digit annual growth rate, Vietnam Airlines has lead Vietnam’s aviation market - one of the fastest-growing domestic markets in the world. Positioning itself as a modern carrier with an internationally recognised brand characterised by Vietnamese traditional culture, Vietnam Airlines is striving to become a major airline in Asia.


For more information, please contact:

Vietnam Airlines Public Relations

Address: No. 200 Nguyen Son St, Long Bien, Hanoi

Hotline: +84 903242577

Email: public-relations@vietnamairlines.com