Effective October 25, 2026, to optimize passenger flow and enhance the travel experience, Vietnam Airlines is officially changing the locations of several international check-in counters on Level 3, Terminal 2 – Noi Bai Airport.
🔹 Zone A: A01–A03 for self bag drop via automated kiosks (Self Bag Drop)
🔹 Zone B: B01–B12 for Economy Class
🔹 Zone C:
C01–C04: Passengers with online check-in
C05: Special assistance
C06: Family check-in
- C07–C12: Economy Class
🔹 Zone D: Business Class, Premium Economy, and Priority passengers
D01–D05: Business Class, Million Miler members
D06–D09: Priority passengers (SkyPriority)
D10–D11: Premium Economy Class
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Contact Center for calls within Vietnam (24/7): 1900 1100
For Lotusmiles members: 1900 1800
For calls from outside Vietnam (24/7): +84 24 38320320
Email: Telesales@vietnamairlines.com
Certificate of Business Registration - No.: 0100107518, Initial registration made on 30 June 2010, the 10th registration of changes made on 24 July 2025.
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