Fare Rules from Europe (Applied To Tickets Issued From 01/01/2023)


Fare rule for Business

Fare type

Business Flex

Business Classic

Booking class J/C D/I
Ticket cancellation/ Refund Free Charged EUR/GBP75
Ticket changes Free Charged EUR/GBP75
Upgrade   Not apply  Not apply
Go show Yes Yes
Advance seat selection Yes Yes
Priority check-in Yes Yes
Lotus Lounge Yes Yes
LotuSmiles Milage Accumulation 200% 150%

For itinerary includes France domestic sectors operated by SNCF French railways

Fare type

Business Flex

Business Classic

Booking class J/C D/I
Ticket Cancellation/ Refund/Changes
Ticket changes		 At least 03 days before departure of ticketed SNCF French railway sector.
 Free Charged EUR150
Less than 03 days before departure of ticketed SNCF French railway sector or later
 Charged EUR150 Charged EUR300

For itinerary includes Germany domestic sectors operated by DB railways with marketing code W2

Fare type

Business Flex

Business Classic

Booking class J/C D/I
Ticket Cancellation/ Refund/Changes
Ticket changes		 At least 02 days before departure date of ticketed Germany DB railway sector (marketed by W2)
 Free Charged EUR100
Less than 02 days before departure date of ticketed Germany DB railway sector; or on/after departure date of ticketed Germany DB railway sector (marketed by W2)
 Charged EUR150 Charged EUR250

Fare rule for Premium Economy

Fare type

Premium Economy Flex

Premium Economy Classic

Booking class W Z/U
Ticket cancellation/ Refund Free Charged EUR/GBP75
Ticket changes Free Charged EUR/GBP75
Upgrade* Yes Yes
Go show Yes Yes
Advance seat selection  Yes Yes
Priority check-in  Yes Yes
Lotus Lounge** No No
LotuSmiles Milage Accumulation 130% 120%

For itinerary includes France domestic sectors operated by SNCF French railways

Fare type

Premium Economy Flex

Premium Economy Classic

Booking class W Z/U
Ticket cancellation/ Refund/Changes
At least 03 days before departure of ticketed SNCF French railway sector.
 		 Free Charged EUR150
Less than 03 days before departure of ticketed SNCF French railway sector or later
 Charged EUR90 Charged EUR240

For itinerary includes Germany domestic sectors operated by DB railways with marketing code W2

Fare type

Premium Economy Flex

Premium Economy Classic

Booking class W Z/U
Ticket cancellation/ Refund/Changes
At least 02 days before departure date of ticketed Germany DB railway sector (marketed by W2)
 Free Charged EUR150
Less than 02 days before departure date of ticketed Germany DB railway sector; or on/after departure date of ticketed Germany DB railway sector (marketed by W2)
 Charged EUR100 Charged EUR150

   Fare rule for Economy

Fare type

Economy Flex

Economy Classic

Economy Lite

Economy Super Lite

Booking class Y/M/B/S H/K/L/Q/N/R T/A/E G/P
Ticket cancellation/ Refund Charged EUR/GBP75
 Charged:
- Before ticketed flight date: EUR/GBP75
- On/After ticketed flight date: EUR/GBP150
 Charged:
- Before ticketed flight date: EUR/GBP150
- On/After ticketed flight date: EUR/GBP250
 Charged EUR/GBP250
Ticket changes
- Before ticketed flight date: Free
- On/After ticketed flight date: Charged EUR/GBP75. Exception: Class Y: Free
- Before ticketed flight date: Charged EUR/GBP75
- On/After ticketed flight date: Charged EUR/GBP150
- Before ticketed flight date: Charged EUR/GBP150
- On/After ticketed flight date: Charged EUR/GBP250

Charged EUR/GBP250
Upgrade* Yes Yes Yes Yes
Go show Yes Yes No No
Advance seat selection  Yes Yes No No
Priority check-in  No No No No
Lotus Lounge** No No No No
LotuSmiles Milage Accumulation 100% 65% 25% 10%

For itinerary includes France domestic sectors operated by SNCF French railways

Fare type

Economy Flex

Economy Classic

Economy Lite

Economy Super Lite

Booking class Y/M/B/S H/K/L/Q/N/R T/A/E G/P
Ticket Cancellation/ Refund/Changes
 At least 03 days before departure of ticketed SNCF French railway sector.
 Charged EUR75
 Charged EUR100 Charged EUR300 Charged EUR300
 Less than 03 days before departure of ticketed SNCF French railway sector or later
 Charged EUR90 Charged EUR240 Charged EUR390 Charged EUR390

For itinerary includes Germany domestic sectors operated by DB railways with marketing code W2

Fare type

Economy Flex

Economy Classic

Economy Lite

Economy Super Lite

Booking class Y/M/B/S H/K/L/Q/N/R T/A/E G/P
Ticket Cancellation/ Refund/Changes
 At least 02 days before departure date of ticketed Germany DB railway sector (marketed by W2)
 Charged EUR150
 Charged EUR150 Charged EUR250 Charged EUR350
Less than 02 days before departure date of ticketed Germany DB railway sector (marketed by W2)
 Charged EUR150 Charged EUR250 Charged EUR350 Charged EUR350

GENERAL FARES RULE:

1. Combination: permitted. Most restricted condition applied.

2. Change - Cancellation:

  • Change: Permitted to equal or higher fare only.
  • Refund used tickets: refund the difference between the fare paid and applicable fare of used routing minus refund fee.
  • Passenger have to pay fare difference and change fee (if any).

3. Change fee:

  • Multiple change fee: Highest change fee of all change fare component applied.
  • Change fee is not permitted to refund.

4. Goshow:

  • Please CLICK HERE for more detail about Goshow and the booking class base amount difference

 The above general fare rules are for reference only. Specific fare rules may vary and different from the general fare rules and provided during the booking process.

*: Passengers can purchase upgrade, checked baggage, advance seat selection at Manage Booking at our website.

**: Passengers can purchase Lotus Lounge service here.

Exception: For itinerary form Germany: Free