Fare Rules from Australia (Applied to tickets issued from 01/10/2022)


Fare rule for Business

Fare type

Business Flex

Business Classic

Booking class J/C D/I
Ticket cancellation/ Refund Free Charged AUD50/NZD50
Ticket changes Free Charged AUD50/NZD50
Upgrade   Not apply Not apply
Go show - J booking class: Free
- C booking class: Charged
Charged
Advance seat selection Free Free
Priority check-in Yes Yes
Lotus Lounge Yes Yes
LotuSmiles Milage Accumulation 200% 150%

Fare rule for Premium Economy

Fare type

Premium Economy Flex

Premium Economy Classic

Booking class W Z/U
Ticket cancellation/ Refund Free Charged AUD50/NZD50
Ticket changes Free Charged AUD50/NZD50
Upgrade* Charged Charged
Go show Free Charged
Advance seat selection  Free Free
Priority check-in  Yes Yes
Lotus Lounge** No No
LotuSmiles Milage Accumulation 130% 120%

Fare rule for Economy

Fare type

Economy Flex

Economy Classic

Economy Lite

Economy Super Lite

Booking class Y/M/B/S H/K/L/Q/N/R T/A/E G/P
Ticket cancellation/ Refund Charged AUD50/NZD50 - Before ticketed flight date: Charged AUD50/NZD50
- On/After ticketed flight date: Charged AUD150/NZD150
- Before ticketed flight date: Charged AUD150/NZD150
- On/After ticketed flight date: Charged AUD250/NZD250

Charged AUD250/NZD250
Ticket changes 1. Before ticketed flight date: Free
2. On/After ticketed flight date:
- Y booking class: Free
- M/B/S booking class: Charged AUD50/NZD50
- Before ticketed flight date: Charged AUD50/NZD50
- On/After ticketed flight date: Charged AUD150/NZD150
- Before ticketed flight date: Charged AUD150/NZD150
- On/After ticketed flight date: Charged AUD250/NZD250
Charged AUD250/NZD250

Upgrade* Charged Charged Charged Charged
Go show - Y booking class: Free
- M/B/S booking class: Charged
Charged No No
Advance seat selection* Free Free Charged Charged
Priority check-in  No No No No
Lotus Lounge** No No No No
LotuSmiles Milage Accumulation 100% 65% 25% 10% 

GENERAL FARES RULE:

1. Combination: permitted. Most restricted condition applied.

2. Change - Cancellation:

3. Change fee:

4. Goshow:

The above general fare rules are for reference only. Specific fare rules may vary and different from the general fare rules and provided during the booking process.

 *: Passengers can purchase upgrade, checked baggage and advance seat selection at Manage Booking on our website.

**: Passengers can purchase Lotus Lounge service here