Fare rule for Business
Fare type | Business Flex | Business Classic |
|---|---|---|
| Booking class | J/C | D/I |
| Ticket cancellation/ Refund | Free | Charged AUD50/NZD50 |
| Ticket changes | Free | Charged AUD50/NZD50 |
| Upgrade | Not apply | Not apply |
| Go show | - J booking class: Free - C booking class: Charged | Charged |
| Advance seat selection | Free | Free |
| Priority check-in | Yes | Yes |
| Lotus Lounge | Yes | Yes |
| LotuSmiles Milage Accumulation | 200% | 150% |
Fare rule for Premium Economy
Fare type | Premium Economy Flex | Business Classic |
|---|---|---|
| Booking class | W | Z/U |
| Ticket cancellation/ Refund | Free | Charged AUD50/NZD50 |
| Ticket changes | Free | Charged AUD50/NZD50 |
| Upgrade* | Charged | Charged |
| Go show | Free | Charged |
| Advance seat selection | Free | Free |
| Priority check-in | Yes | Yes |
| Lotus Lounge** | No | No |
| LotuSmiles Milage Accumulation | 130% | 120% |
Fare rule for Economy
Fare type | Economy Flex | Economy Classic | Economy Lite | Economy Super Lite |
|---|---|---|---|---|
| Booking class | Y/M/B/S | H/K/L/Q/N/R | T/A/E | G/P |
| Ticket cancellation/ Refund | Charged AUD50/NZD50 | - Before ticketed flight date: Charged AUD50/NZD50 - On/After ticketed flight date: Charged AUD150/NZD150 | - Before ticketed flight date: Charged AUD150/NZD150 - On/After ticketed flight date: Charged AUD250/NZD250 | Charged AUD250/NZD250 |
| Ticket changes | 1. Before ticketed flight date: Free 2. On/After ticketed flight date: - Y booking class: Free - M/B/S booking class: Charged AUD50/NZD50 | - Before ticketed flight date: Charged AUD50/NZD50 - On/After ticketed flight date: Charged AUD150/NZD150 | - Before ticketed flight date: Charged AUD150/NZD150 - On/After ticketed flight date: Charged AUD250/NZD250 | Charged AUD250/NZD250 |
| Upgrade* | Charged | Charged | Charged | Charged |
| Go show | - Y booking class: Free - M/B/S booking class: Charged | Charged | No | No |
| Advance seat selection* | Free | Free | Charged | Charged |
| Priority check-in | No | No | No | No |
| Lotus Lounge** | No | No | No | No |
| LotuSmiles Milage Accumulation | 100% | 65% | 25% | 10% |
GENERAL FARES RULE:
1. Combination: permitted. Most restricted condition applied.
2. Change - Cancellation:
Change: Permitted to equal or higher fare only.
Refund used tickets: refund the difference between the fare paid and applicable fare of used routing minus refund fee.
Passenger have to pay fare difference and change fee (if any).
3. Change fee:
Multiple change fee: Highest change fee of all change fare component applied.
Change fee is not permitted to refund.
4. Goshow:
Please CLICK HERE for more detail about Goshow and the booking class base amount difference
The above general fare rules are for reference only. Specific fare rules may vary and different from the general fare rules and provided during the booking process.
*: Passengers can purchase upgrade, checked baggage and advance seat selection at Manage Booking on our website.
**: Passengers can purchase Lotus Lounge service here.
Note: 
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Contact Center for calls within Vietnam (24/7): 1900 1100
For Lotusmiles members: 1900 1800
For calls from outside Vietnam (24/7): +84 24 38320320
Email: Telesales@vietnamairlines.com
Certificate of Business Registration - No.: 0100107518, Initial registration made on 30 June 2010, the 10th registration of changes made on 24 July 2025.
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