You can find out ticket refund conditions & fees in the following ways:
1. During the ticket purchase process, at the fare selection step.
2. Under Fare rules.
For tickets purchased via the Vietnam Airlines website/app
If ticket conditions allow and you want to refund your ticket, please do the following:
Go to "Manage Booking" - "Refund (cancel booking and refund)" on the website or "Manage Booking" - "Ancillary services" - "Ticket refund" on the Vietnam Airlines app.
After receiving the information, Vietnam Airlines will send a refund confirmation to the email address provided when purchasing the ticket and make a refund to the passenger's card-issuing bank within 15 working days. The time it takes to receive a refund in your account is determined by the card-issuing bank's policies.
For tickets purchased from sales offices or agents, please contact the vendor for assistance.
Please contact:
1. The Contact Center: 19001100 (for calls within Vietnam) or (+84-24) 38320320 (for calls from outside Vietnam);
2. Or send an email to onlinesupport@vietnamairlines.com.
Please contact:
1. The Contact Center: 19001100 (for calls within Vietnam) or (+84-24) 38320320 (for calls from outside Vietnam);
2. Or send an email to onlinesupport@vietnamairlines.com.
Please contact:
1. The Contact Center: 19001100 (for calls within Vietnam) or (+84-24) 38320320 (for calls from outside Vietnam);
2. Or send an email to onlinesupport@vietnamairlines.com.
Convenient to look up and get an answer quickly (24/7) to any questions about itinerary information, ticket purchases, and more.
Our Contact Center Hotline handles multiple calls simultaneously; therefore, your request may not be processed promptly. For faster assistance, please contact our Contact Center via the email address below:
Note: 
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© 2025 Vietnam Airlines JSC
Contact Center for calls within Vietnam (24/7): 1900 1100
For Lotusmiles members: 1900 1800
For calls from outside Vietnam (24/7): +84 24 38320320
Email: Telesales@vietnamairlines.com
Certificate of Business Registration - No.: 0100107518, Initial registration made on 30 June 2010, the 10th registration of changes made on 24 July 2025.
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