Eligibility

Passengers travelling with children from the age of 14 and above need to meet the following conditions:
• (1) To be adults from the age of 18 and above;
• (2) To be in good physical situation and not request special services (except special meals);
• (3) To be able to take care of children during the flight;
• (4) Not to be the person travelling with a disabled passenger at the same time.

Passengers travelling with children under the age of 14 need to meet the conditions (1) (2) (3) (4) mentioned above and the following requirements:
• For children with Vietnamese nationality:
1. On flights from foreign destinations to Vietnam, accompanying passengers present valid personal documents. They are not required to be a parent/guardian/authorized person;
2. On flights from Vietnam to foreign destinations, accompanying passengers are required to be a parent/guardian/authorized person.
• For children with foreign nationality or statelessness:
1. On flights from foreign destinations to Vietnam, passengers are required to be a parent/guardian/authorized person.
2. On flights from Vietnam to foreign destinations, accompanying passengers are not required to be a parent/guardian/authorized person unless there are any other regulations by destination country.

The maximum number of infant(s) and children traveling with each adult

The number of children whom each adult can travel with as follows:

• One child under 02 years of age and/or one child from 02 to under 06 years of age and unlimited number of children from 06 years of age and above;
• Two children from 02 to 06 years of age and unlimited number of children from 06 years of age and above;
• In case the number of children traveling with one adult exceeds the above number, it is requested to book Accompanied Cabin Crew service.

Adults: From 12 years old at the time of traveling on the first flight.

Children: From 2 to 12 years old  at the time of traveling on the first flight.

Infants: From 7 days to 2 years old (at the time of traveling on the first flight for itineraries wholly operated by Vietnam Airlines; at the time of traveling on the last flight for itineraries having a flight operated by other airlines).

The bassinet service must be registered at least 24 hours prior to estimated departure time by one of the following methods:

• Contact Vietnam Airlines’ branches
• Register online with the below forms

• The person meeting the minor on arrival must be present at the destination station at least 30 minutes before arrival.
• The person meeting the minor at the arrival station must show all necessary identification documents to certify the information as written in the “Handling Advice for Unaccompanied Minor”.

The escort accompanying a passenger with physical challenges must be 18 years of age or older, able- bodied, not accompanied by an infant/a child and not requiring any special services (with exception for special meals). Passengers with physical challenges are highly recommended to travel with an escort. Passengers should let us know in case of traveling alone or traveling with your companion at the time of reservation.

On flights to/from the US, passengers click here for more details.

If passengers are traveling with a service dog, emotional support dog or psychiatric service dog, animal as checked baggage procedure must be completed, except on flights to/from the US when the dog is transported in the cabin.

Walking aids such as canes and crutches can be carried on-board. These need to be small enough to fit in the priority stowage area (on flights to/from the US) or be stowed under your seat or in the overhead compartment, and must not to protrude into any other seating, floor space, or the main aisle.

The wheelchair that you are using is accepted without fee. Please provide us with the following information upon reservation.

• Manual type Wheelchair:
1. Collapsible or not;
2. Size (height, width and depth);
3. Weight;
4. Gas spring type or not (for international flight).
• Battery-operated electric type:
1. Types of battery;
2. Collapsible or not;
3. Size (height, width and depth);
4. Weight;
5. Gas spring type or not (for international flight).

Check-in

Passengers are advised to come to the airport early with sufficient time to check-in with priority boarding service and have your wheelchairs and/or supportive devices well-packaged and checked. Vietnam Airlines recommends that passengers arrive at least one hour prior to the check-in timing. 

Priority boarding service

Vietnam Airlines offers priority boarding for passengers with physical challenges. Please contact our staff near the gate for this service.

In the Cabin

Passengers are requested to sit upright in a straight-back seat with the seat-belt fastened. Flight attendants will assist you between your seat to and from the aircraft lavatory. Flight attendants on international routes can help you write your embarkation form.

Important information: While our cabin crew shall do everything possible to provide assistance to passengers during the flight, please note, however, that we are unable to provide passengers with any assistance for personal care needs such as feeding, elimination functions including assistance in side the lavatory, or other personal care needs. Additionally, cabin crew are trained only in first aid and are not permitted to administer any injection or medication.

Special meals

If you have a meal preference, please request the special meals when making the reservation.

Vietnam Airlines offers a wheelchair at the arrival airport. Our airport staff or your escort will help to physically carry you down the stairs upon, boarding and deplaning the aircraft.

Pregnant passengers are advised to prepare all tickets, travel documents and medical clearance for their flight(s). All required documents must be valid for the whole itinerary. If passengers choose not to carry a medical certificate, or your medical certificate is out of date, or it does not contain the information required, for your safety, Vietnam Airlines reserves the right to deny boarding.

Some countries place limitations on the entry of non-national pregnant women. It is advisable to check with the local consulate to confirm the country's specific requirements.

At the airport, special service passengers are accepted for carriage so long as they adhere to principles, conditions, and medical clearance required:

• Advance reservation and confirmed by Vietnam Airlines.
• All required documents are legally adapted.
• Passengers are in stable health status and fit to travel by air.
• The carriage of the MEDA passenger does not affect the safety of the aircraft, cabin crew, or other passengers, or their property.

Passenger and the escort to be seated on assigned seat number and instructed safety regulations.

Passengers will be assisted by ground staff to disembark complete necessary procedures.

Acceptance of carriage

At the airport, special service passengers are accepted for carriage so long as they adhere to principles, conditions, and medical clearance required:

• Advance reservation and confirmed by Vietnam Airlines.
• All required documents are legally adapted.
• Passengers are in stable health status and fit to travel by air.
• The carriage of the MEDA passenger does not affect the safety of the aircraft, cabin crew, or other passengers, or their property.

Check-in timing

Passengers are required to be presented at the airport early enough to complete all procedures before flight. Vietnam Airlines recommends passengers arrive at least two hours prior to their scheduled departure time. See more details here. 

Acceptance of carriage

At the airport, special service passengers are accepted for carriage so long as they adhere to principles, conditions, and medical clearance required:

• Advance reservation and confirmed by Vietnam Airlines.
• All required documents are legally adapted.
• Passengers are in stable health status and fit to travel by air.
• The carriage of the MEDA passenger does not affect the safety of the aircraft, cabin crew, or other passengers, or their property

Check-in timing

Passengers are required to be presented at the airport early enough to complete all procedures before flight. Vietnam Airlines recommends passengers arrive at least two hours prior to their scheduled departure time. See more details here.