With "Manage Booking", passengers can:

  • Lookup for free checked baggage of the purchased tickets;
  • Buy ancillaries:
    • Prepaid baggage;
    • Upgrade;
    • Select seat;
    • Travel Insurance;
    • Extra seats - Sky sofa;
    • Paid meals.
    • Special services including special meals, services for blind and deaf passengers;
  • Post-sales help:
    • Issue invoice;
    • Exchange flights;
    • Cancel booking (no refund);
    • Refund (cancel booking and refund);
    • Send ticket refund request to Vietnam Airlines;
    • Cancel check-in.