Helpdesk Center

1. For tickets purchased via the Vietnam Airlines website or app, please contact:

• The Contact Center: 19001100 (for calls within Vietnam) or (+84-24) 38320320 (for calls from outside Vietnam);
• Or send an email to onlinesupport@vietnamairlines.com.

2. If you purchased tickets somewhere else, please contact the vendor for assistance.

You can look up the schedules of codeshare flights with Vietnam Airlines operated by Pacific Airlines and VASCO.

You can look up flight schedule information in the Book section on the Vietnam Airlines website/app.

You can perform the following steps:

1. Activate My Profile feature:

• Swipe to open the toolbar at the bottom of the Vietnam Airlines app home screen, enter your phone number and select "Verify";
• Enter the OTP code sent to the registered phone number.

Access My Profile feature:

• Access My Profile at the bottom toolbar of the Vietnam Airlines app home screen;
• Select "Manage Booking", then select "All".

The My Profile feature will automatically save flight information according to the phone number declared in the reservation code.