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Support for tickets purchased on the website/app: | |
| General support: telesales@vietnamairlines.com |
Buy Tickets/Payment/VAT Invoice
Please select the following issues that you need help.
Change or refund tickets purchased via Vietnam Airlines partners
Purchase Vietnam Airlines Sky Pass packages
Buy your flight tickets online
Personal information includes: incorrect name, date of birth, email, and phone number
The e-ticket was not received after the successful payment
Instructions for purchasing tickets online
Issue electronic VAT invoices for individuals, organizations, or companies
Issue VAT invoices for TripCARE insurance
Select the departure time for the DB train route combined with a flight operated by Vietnam Airlines
Other topic support
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Convenient to look up and get an answer quickly (24/7) to any questions about itinerary information, ticket purchases, and more.