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Passengers are required to have adequate travel documents for all flights on all concerned airlines and to abide by national laws and regulations. Passengers who purchase tickets on website/apps of Vietnam Airlines for routing from Vietnam to Australia must have complied vaccination requirement of Australian government. Vietnam Airlines does not take responsible if passengers are denied entry into any country.
Please visit here for more details.
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IMPORTANT INFORMATION: Your country/region is Australia and payment will be charged in Australian Dollar (AUD). According to regulations of the Ministry of Finance, E-VAT invoices are only issued for payment in VND. In case of paying by other currency, you may change website country/region (click here).
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If you are denied boarding or if your flight is cancelled or delayed for at least two hours, ask at the check-in counter or boarding gate for the text stating your rights, particularly with regard to compensation and assistance.
Notice
According to Vietnam Government's new regulations applying to all domestic routes, passengers are required to complete the Medical declaration on PC-Covid.
For more information on travelling requirements and guidance to submit the Passenger’s Information, please click here.
Passengers are required to have adequate travel documents for all flights on all concerned airlines and to abide by national laws and regulations. Vietnam Airlines does not take responsible if passengers are denied entry into any country.
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Vietnam Airlines would like to inform:
According to Chinese authority, from 01 Sep 2020, passengers traveling on flights to China (including those traveling from third country with the final destination within China) are required to follow these regulations:
- All passengers (including Chinese nationals) must have negative NAT test certificate for Covid-19 within 3 days before departure day.
- Chinese passengers must have valid blue health code with "HS" remark.
- Foreign passengers must have valid health certificate issued by the Chinese Embassy/Consulate in Vietnam.
- In case passenger's health code/health certificate expires due to postponed flight, their health code/health certificate is still accepted.