Airport & Transit

Airport Guides

Lotus Lounge

Lotus Lounge

Lotus Lounge is a place for passengers to focus on their business or relaxation.

Lotus Lounge offers passengers various comfortable facilities including:

  • Service and staff quality equivalent to in-flight standards.
  • Luxurious and elegant decorated space.
  • Meals and beverages: as recognized restaurants and hotels.
  • Amenities for business and entertainment.
  • Business area with Internet connected computers.
  • Charging ports and electric sockets in the seating area.
  • High-speed Wi-Fi connectivity.
  • Wide-screen cable/digital televisions.
  • Various local and international publications.
  • Other amenities: separate smoking area; separate area for baggage and pets; bathroom with high-end sanitary equipment, cosmetics and perfume oil.

Passengers can view a 360-degree image of the Lotus Lounge here.

SkyPriority

SkyPriority

SkyPriority unites the most exclusive airport benefits of all SkyTeam alliance members into one, consistent experience for customers who travel in Business class or who are Elite Plus members of SkyTeam. So, regardless of your airline or frequent flyer program, SkyPriority will guide and speed passengers through their journey with ease.

SkyPriority benefits for SkyTeam members:

Business Class passengers

Platinum members

SkyTeam Elite Plus members

SkyPriority Benefits:

Priority check-in areas
Priority baggage drop off
Priority service at ticket/transfer desks
Accelerated security and passport clearance*
Priority boarding
Priority baggage handling

For more details, please click here.

Note: Service not available at all airports. Some of SkyPriority's benefits may be limited depending on the airport and alliance members.

SkyPriority Finder

Flight Connections

1. CONNECTING FLIGHTS OPERATED BY VIETNAM AIRLINES
[IN THE TERRITORY OF VIETNAM]

(*) Passengers check-in for your flights to the final destination
(**) Passengers check-in for your first flight to the transit airport

For more information about connecting check-in systems between airlines, please contact Vietnam Airlines' nationwide and worldwide branch offices, Call Center or staffs at airport check-in counters.

1

Online check-in

Passengers may choose:
   - Web check-in or
   - Automated kiosk check-in

2

Airport check-in

Passengers check-in for their flights to the final destination.
For more details, please click here.

3

Checked baggage

The baggage is checked through to the final destination.
For more details about restricted baggage, please click here.

4

Boarding pass and baggage tag

Boarding pass and baggage tag are issued for all flight sectors.

5

Security inspection

For more details, please read the following information:
   - Restricted baggage
   - Travel documents

6

Boarding gate

 

7

Board

 

8

Enjoy your flight

 

9

Disembark

 

10

Boarding gate

Passengers should go straight to the boarding gate of next flight.

11

Board

 

12

Enjoy your flight

 

13

Disembark

 

14

Receiving the checked baggage

 

1

Online check-in

Passengers may choose:
   - Web check-in or
   - Automated kiosk check-in

2

Airport check-in

Passengers check-in for their flights to the final destination.
For more details, please click here.

3

Checked baggage

The baggage is checked-in through to the final destination.
For more information about restricted baggage, please click here.

4

Boarding pass and baggage tag

Boarding pass and baggage tag are issued for all flight sectors.

5

Immigration procedures

For more information, please click here
  

6

Security inspection

For more details, please read the following information:
   - Restricted baggage
   - Travel documents

7

Boarding gate

 

8

Board

 

9

Enjoy your flight

 

10

Disembark

 

11

Boarding gate

Passengers should go straight to the boarding gate of next flight.

12

Board

 

13

Enjoy your flight

 

14

Disembark

 

15

Immigration procedures

For more details about travel documents, please click here.
   

16

Receiving the checked baggage

 

1

Online check-in

Passengers may choose:
   - Web check-in or
   - Automated kiosk check-in

2

Airport check-in

Passengers check-in for the first flight at airport check-in counters.
For more details about airport check-in, please click here.

3

Checked baggage

The baggage is checked through to the final destination.
For more details about restricted baggage, please click here.

4

Boarding pass and baggage tag

Passengers receive boarding passe for the first flight sector and tag for baggage checked through to the final destination.

5

Security inspection

For more details, please read the following information
   - Restricted baggage
   - Travel documents

6

Boarding gate

 

7

Board

 

8

Enjoy your flight

 

9

Disembark

 

10

Transit counter

Passengers are required to check-in for the next flight at transit counter.

11

Boarding pass

Boarding passe is presented for the next flight.

12

Security 

For more details, please read the following information
   - Restricted baggage
   - Travel documents

13

Boarding gate


14

Board

 

15

Enjoy your flight

 

16

Disembark

 

17

Receiving checked baggage

1

Online check-in

Passengers may choose:
   - Web check-in or
   - Automated kiosk check-in

2

Airport check-in

Passengers check-in for the first flight at airport check-in counters.
For more details about airport check-in, please click here.

3

Checked baggage

The baggage is checked through to the transit airport.
For more details about restricted baggage, please click here.

4

Boarding pass and baggage tag

Passengers receive boarding pass and baggage tag for the first flight.

5

Immigration procedures

For more details about travel documents, please click here.

6

Security inspection

For more details, please read the following information:
   - Restricted baggage
   - Travel documents

7

Boarding gate

 

8

Board

 

9

Enjoy your flight

 

10

Disembark

 

11

Transit counter

Passengers are required to check-in for the next flight at transit counter.

12

Boarding pass

Boarding passe and baggage tag are presented for the next flight.

13

Security inspection

For more details, please read the following information:
   - Restricted baggage
   - Travel documents

14

Boarding gate


15

Board

 

16

Enjoy your flight

 

17

Disembark

 

18

Immigration procedures

For more details about travel documents, please click here.

19

Receiving checked baggage 


» Please check the detailed transit instructions at Noi Bai International Airport, Da Nang International Airport and Tan Son Nhat International Airport.

1

Online check-in

Passengers may choose:
   - Web check-in or
   - Automated kiosk check-in

2

Airport check-in

Basing on the check-in system connection among airports, passengers can be checked through to the last destination or to the connecting point.

3

Checked baggage

Basing on the check-in system connection among airports, the baggage is checked through to the last destination or to the connecting point.

4

Boarding pass and baggage tags

Boarding passes and baggage tags are issued for all flight sectors.

5

Security inspection

For more details, please read the following information:
   - Restricted baggage
   - Travel documents

6

Boarding gate

 

7

Board

 

8

Enjoy your flight

 

9

Disembark

 

10

Flight connections

If passengers are checked through to the last destination, please skip this step. If passengers are checked through to the connecting point, please go to the transfer counter at domestic terminal to check-in for the next flight.

11

Immigration procedures

Please go to international terminal and complete the immigration procedures. 

12

Security inspection

For more details, please read the following information:
   - Restricted baggage
   - Travel Information

13

Boarding gate

 

14

Board

 

15

Enjoy your flight

 

16

Disembark

 

17

Immigration procedures

For more details about travel documents, please click here.

18

Receiving the checked baggage.

 

» Please check the detailed transit instructions at Noi Bai International AirportDa Nang International Airport and Tan Son Nhat International Airport.

1

Online check-in

Passengers may choose:
   - Web check-in or
   - Automated kiosk check-in

2

Airport check-in

Passengers check-in for your flights through the final destination.
For more details about airport check-in, please click here.

3

Checked baggage

The baggage is checked through to the final destination.
For more details about restricted baggage, please click here.

4

Boarding pass

Boarding passes and baggage tags are issued for all flight sectors.

5

Immigration procedures

For more details about travel documents, please click here.
    

6

Security inspection

For more details, please read the following information
   - Restricted baggage
   - Travel documents

7

Boarding gate

 

8

Board

 

9

Enjoy your flight

 

10

Disembark

 

11

Transit assistance service

Vietnam Airlines' staff will assist passengers with transit procedures for their next flight.

12

Immigration procedures

As requested by the Vietnamese government, passengers should pick up their baggage and complete the immigration procedures. Vietnam Airlines' staff will take the baggage and transfer it to the next flight.

13

Boarding gate

 

14

Board

 

15

Enjoy your flight

 

16

Disembark

 

17

Receive your checked baggage 

 

2. CONNECTING FLIGHTS OPERATED BY VIETNAM AIRLINES AND OTHER AIRLINES (OR VICE VERSA)
[IN THE TERRITORY OF VIETNAM]

(*) Vietnam Airlines and other airlines have CONNECTED check-in systems
(**) Vietnam Airlines and other airlines HAVE NOT CONNECTED check-in systems

For more information about check-in system connection, please contact Vietnam Airlines nationwide and worldwide branch offices, customer service hotline or staffs at airport check-in counters

1

Online check-in

Passengers may choose:
   - Web check-in or
   - Automated kiosk check-in

2

Airport check-in

Passengers check-in for their flight to the final destination.
For more information about airport check-in, please click here.

3

Checked baggage

The baggage is checked through to the final destination.

For more information about restricted baggage, please click here.

4

Boarding pass

Boarding pass and baggage tag are issued for all flight sectors.

5

Security inspection

For more details, please read the following information:
   - Restricted baggage
   - Travel documents

6

Boarding gate

 

7

Board

 

8

Enjoy your flight

 

9

Disembark

 

10

Boarding gate

Passengers should go straight to the boarding gate of next flight.

11

Board

 

12

Enjoy your flight

 

13

Disembark

 

14

Receiving the checked baggage 

 

1

Online check-in

Passengers may choose:
   - Web check-in or
   - Automated kiosk check-in

2

Airport check-in

Passengers check-in for their flights to the final destination.
For more details about airport check-in, please click here.

3

Checked baggage

The baggage is checked through to the final destination.
For more details about restricted baggage, please click here.

4

Boarding pass

Boarding pass and baggage tag are issued for all flight sectors.

5

Immigration procedures

For more details about travel documents, please click here.
   

6

Security inspection

For more details, please read the following information:
   - Restricted baggage
   - Travel documents

7

Boarding gate

 

8

Board

 

9

Enjoy your flight

 

10

Disembark

 

11

Boarding gate

Passengers should go straight to the boarding gate of next flight.

12

Board

 

13

Enjoy your flight

 

14

Disembark

 

15

Immigration procedures

For more details about travel documents, please click here.
   

16

Receiving the checked baggage

 

1

Online check-in

Passengers may choose:
   - Web check-in or
   - Automated kiosk check-in

2

Airport check-in

Passengers check-in for their flights to the final destination.
For more details about airport check-in, please click here.

3

Checked baggage

The baggage is checked through to the final destination.
For more details about restricted baggage, please click here.

4

Boarding pass

Boarding pass and baggage tag are issued for all flight sectors.

5

Security inspection

For more details, please read the following information:
   - Restricted baggage;
   - Travel documents.

6

Boarding gate

 

7

Board

 

8

Enjoy your flight

 

9

Disembark

 

10

Immigration procedures

For more details about travel documents, please click here.

11

Boarding gate

Passengers should go straight to the boarding gate for next flight.

12

Board

 

13

Enjoy your flight

 

14

Disembark

 

15

Immigration procedures

For more details about travel documents, please click here.

16

Receiving the checked baggage

 

1

Online check-in

Passengers may choose:
   - Web check-in or
   - Automated kiosk check-in

2

Airport check-in

Passengers check-in for your flights to the final destination.
For more details about airport check-in, please click here.

3

Checked baggage

The baggage is checked through to the final destination.
For more details about restricted baggage, please click here.

4

Boarding pass

Boarding pass and baggage tag are issued for all flight sectors.

5

Immigration procedures

For more details about travel documents, please click here.
   

6

Security inspection

For more details, please read the following information:
   - Restricted baggage;
   - Travel documents

7

Boarding gate

 

8

Board

 

9

Enjoy your flight

 

10

Disembark

 

11

Immigration procedures

For more details about travel documents, please click here.
    

12

Boarding gate

Passengers should go straight to the boarding gate of next flight.

13

Board

 

14

Enjoy your flight

 

15

Disembark

 

16

Receiving the checked baggage 

 

1

Online check-in

Passengers may choose:
   - Web check-in or
   - Automated kiosk check-in

2

Airport check-in

Passengers check-in for the first flight at airport check-in counters.
For more details about restricted baggage, please click here.

3

Checked baggage

The baggage is checked through to the final destination.
For more details about restricted baggage, please click here.

4

Boarding pass

Passengers receive boarding passes for the first flight and tags for baggage checked through to the final destination.

5

Security inspection

For more details, please read the following information:
   - Restricted baggage;
   - Travel documents.

6

Boarding gate

 

7

Board

 

8

Enjoy your flight

 

9

Disembark

 

10

Transit counter

Passengers are required to check-in for the next flight at transit counters by airlines operating the next flight.

11

Boarding pass

Passengers receive boarding pass for the next flight.

12

Boarding gate

 

13

Board

 

14

Enjoy your flight

 

15

Disembark

 

16

Receiving the checked baggage

 

1

Online check-in

Passengers may choose:
   - Web check-in or
   - Automated kiosk check-in

2

Airport check-in

Passengers check-in for the first flight at airport check-in counters.
For more details about airport check-in, please click here.

3

Checked baggage

The baggage is checked through to the final destination.
For more details about restricted baggage, please click here.

4

Boarding pass

Passengers receive boarding pass for the first flight and tag for baggage checked through to the final destination.

5

Immigration procedures

For more details about travel documents, please click here.

6

Security inspection

For more details, please read the below information:
   - Restricted baggage
   - Travel documents

7

Boarding gate

 

8

Board

 

9

Enjoy your flight

 

10

Disembark

 

11

Transit counter

Passengers are required to check-in for the next flight at transit counter by airlines operating the next flight.

12

Boarding pass

Passengers receive boarding passe for the next flight.

13

Boarding gate

 

14

Board

 

15

Enjoy your flight

 

16

Disembark

 

17

Immigration procedures

For more details about travel documents, please click here.
    

18

Receiving the checked baggage

 

1

Online check-in

Passengers may choose:
   - Web check-in or
   - Automated kiosk check-in.

2

Airport check-in

Passengers check-in for the first flight at airport check-in counters.
For more details about airport check-in, please click here.


3

Checked baggage

The baggage is checked through to the final destination.
For more details about restricted baggage, please click here.

4

Boarding pass

Passengers receive boarding pass for the first flight and tag for baggage checked through to the final destination.

5

Security inspection

For more details, please read below information:
   - Restricted baggage
   - Travel documents

6

Boarding gate

 

7

Board

 

8

Enjoy your flight

 

9

Disembark

 

10

Transit counter

Passengers are required to check-in for the next flight at transit counter by airlines operating the next flight. 

11

Boarding pass

Passengers receive boarding pass of the next flight. 

12

Immigration procedures

For more details about travel documents, please click here.
    

13

Boarding gate

 

14

Board

 

15

Enjoy your flight

 

16

Disembark

 

17

Immigration procedures

For details about travel documents, please click here.
    

18

Receiving checked baggage

 

1

Online check-in

Passengers may choose:
   - Web check-in or
   - Automated kiosk check-in

2

Airport check-in

Passengers check-in for the first flight at airport check-in counters.
For more detail about airport check-in, please click here.

3

Checked baggage

The baggage is checked through to the final destination.
For more details about restricted baggage, please click here.

4

Boarding pass

Passengers receive boarding pass for the first flight and tags for baggage checked through to the final destination.

5

Immigration procedures

For more details about travel documents, please click here.

6

Security inspection

For more details, please read below information:
   - Restricted baggage
   - Travel documents

7

Boarding gate

 

8

Board

 

9

Enjoy your flight

 

10

Disembark

 

11

Immigration procedures

For more details about travel documents, please click here.
   

12

Transit counter

Passengers are required to check-in for the next flight at transit counter by airlines operating the next flight.

13

Boarding pass

Passengers receive boarding pass of the next flight.

14

Boarding gate

 

15

Board

 

16

Enjoy your flight

 

17

Disembark

 

18

Receiving the checked baggage

3. CONNECTING FLIGHTS OPERATED BY OTHER AIRLINES AND VIETNAM AIRLINES
[Outside the territory of Vietnam]

For more information about connecting check-in systems between airlines, please contact Vietnam Airlines' nationwide and worldwide branch offices, Call Center or staffs at airport check-in counters.

1

Online check-in

Passengers may choose:
   - Web check-in or
   - Automated kiosk check-in

2

Airport check-in

Passengers check-in for your flights to the final destination.
For more details about airport check-in, please click here.

3

Checked baggage

The baggage is checked through to the final destination.
For more details about restricted baggage, please click here.

4

Boarding pass

Boarding pass and baggage tag is issued for all flight sectors.

5

Immigration procedures

For more details about travel documents, please click here.

6

Security inspection

For more details, please read the following information: 
   - Restricted baggage
   - Travel documents

7

Boarding gate

 

8

Board

 

9

Enjoy your flight

 

10

Disembark

 

11

Boarding gate

Passengers should go straight to the boarding gate of next flight.

12

Board

 

13

Enjoy your flight

 

14

Disembark

 

15

Immigration procedures

For more details about travel documents, please click here.

16

Receiving the checked baggage 

1

Online check-in

Passengers may choose:
   - Web check-in or
   - Automated kiosk check-in

2

Airport check-in

Passengers check-in for the first flight at airport check-in counters.
For more details about airport check-in, please click here.

3

Checked baggage

The baggage is checked through the final destination.
For more details about restricted baggage, please click here.

4

Boarding pass

Passengers receive boarding pass for the first flight and tag for baggage checked through the final destination.

5

Immigration procedures

For more details about travel documents, please click here.

6

Security inspection

For more details, please read the following information:
   - Restricted baggage
   - Travel documents

7

Boarding gate

 

8

Board

 

9

Enjoy your flight

 

10

Disembark

 

11

Transit counter

Passengers are required to check-in for the next flight at transit counter by airlines operating the next flight.

12

Boarding pass

Passengers receive boarding pass of the next flight.

13

Boarding gate

 

14

Board

 

15

Enjoy your flight

 

16

Disembark

 

17

Immigration procedures

For more details about travel documents, please click here.

18

Receiving the checked baggage 

 

Minimum connecting time

The minimum connecting time at Vietnam airports for transfering between Vietnam Airlines flights as follow:

AIRPORT
BETWEEN VIETNAM AIRLINES FLIGHTS

MINIMUM CONNECTING TIME

(MINUTE)

NOI BAI AIRPORT

(HA NOI)

Domestic-Domestic 60 minutes
Domestic-International 120 minutes
International-International 60 minutes

DA NANG AIRPORT

(DA NANG)

Domestic-Domestic 60 minutes
Domestic-International 90 minutes
International-International 60 minutes

TAN SON NHAT AIRPORT

(HO CHI MINH CITY)

Domestic-Domestic 60 minutes
Domestic-International 100 minutes
International-International 60 minutes