 | Service hours: 24/7 |
 | For calls within Vietnam: 1900 1100 |
 | For calls from outside Vietnam: +84 24 38320320 |
 | Support for tickets purchased on the website/app: |
 | General support: telesales@vietnamairlines.com |
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Baggage
Please select the following issues that you need help.
Check in oversized and bulky baggage such as musical instruments, large photo frames, etc.
Support for transfer baggage
Free carry-on baggage allowance
Instructions for booking the sports equipment transportation service
Instructions for purchasing additional checked baggage at the airport
Instructions for purchasing additional checked baggage via the website/app
Complaints about damaged and lost baggage
Regulations on the weight and size of a piece of checked baggage
Other topic support
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The Contact Center in Vietnam
Contact with Our Branch Offices
Frequently Asked Questions
© 2025 Vietnam Airlines JSC
Contact Center for calls within Vietnam (24/7): 1900 1100
For Lotusmiles members: 1900 1800
For calls from outside Vietnam (24/7): +84 24 38320320
Email: Telesales@vietnamairlines.com
Certificate of Business Registration - No.: 0100107518, Initial registration made on 30 June 2010, the 9th registration of changes made on 12 January 2022
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