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 | For calls within Vietnam: 1900 1100 |
 | For calls from outside Vietnam: +84 24 38320320 |
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 | General support: telesales@vietnamairlines.com |
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Lotusmiles
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An error occurs when requesting a mile accumulation
Check accumulated miles for flights taken
Reward miles for purchasing ancillary products have not yet been credited to the Lotusmiles account
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Redemption rate for miles when purchasing ancillary services
Use my Lotusmiles card number to buy tickets for someone else
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How can I obtain award tickets on Vietnam Airlines flights?
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An account was successfully registered; however, no confirmation email was received
Reset password on Vietnam Airlines website/app but forgot Lotusmiles card number (account number)
Instructions for card tier upgrades
Instructions to update personal information (member name, date of birth, email, and phone number) in an account
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© 2025 Vietnam Airlines JSC
Contact Center for calls within Vietnam (24/7): 1900 1100
For Lotusmiles members: 1900 1800
For calls from outside Vietnam (24/7): +84 24 38320320
Email: Telesales@vietnamairlines.com
Certificate of Business Registration - No.: 0100107518, Initial registration made on 30 June 2010, the 9th registration of changes made on 12 January 2022
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