Loading...
HELPDESK
LOG-IN
SIGN-UP
Login
Country/Region
Language
BOOK
Manage Booking
Check In
Passengers are required to have adequate travel documents for all flights on all concerned airlines and to abide by national laws and regulations. Passengers who purchase tickets on website/apps of Vietnam Airlines for routing from Vietnam to Australia must have complied vaccination requirement of Australian government. Vietnam Airlines does not take responsible if passengers are denied entry into any country.
Please visit here for more details.
Adults
Children
Infant
You can pay by following methods:
IMPORTANT INFORMATION: Your country/region is Singapore and payment will be charged in Singapore Dollars (SGD). According to regulations of the Ministry of Finance, E-VAT invoices are only issued for payment in VND. In case of paying by other currency, you may change website country/region (click here).
VN Reservation Code (PNR):
Itinerary:
Passenger information:
Email address:
Your email address is blank. Please update:
Passenger Name:
Reservation code:
Baggage information
Customize your flight with our wide range of options:
Please ensure you input the family name as it appears in your ticket
If you are denied boarding or if your flight is cancelled or delayed for at least two hours, ask at the check-in counter or boarding gate for the text stating your rights, particularly with regard to compensation and assistance.
Notice
According to Vietnam Government's new regulations applying to all domestic routes, passengers are required to complete the Medical declaration on PC-Covid.
For more information on travelling requirements and guidance to submit the Passenger’s Information, please click here.
Passengers are required to have adequate travel documents for all flights on all concerned airlines and to abide by national laws and regulations. Vietnam Airlines does not take responsible if passengers are denied entry into any country.
CHECK IN
> Baggage Fee
> Optional & Special Service Charges
> Taxes, Fee, Charges & Surcharges
From April 18, 2024, Vietnam Airlines will transform our passenger service system. Some features and services may be impacted due to technological reasons. Passengers can refer to the "Frequently Asked Questions" section below for check-in information.
From April 18, 2024, passengers are required to carry travel documents in accordance with current regulations. These documents include:
1. Travel documents;
2. Ticket or reservation code information;
3. Ancillary service receipts (if passengers purchased the services);
4. Lotusmiles membership card or present the card image on the Vietnam Airlines app.
Please contact Vietnam Airlines via the Contact Center at 19006265 or check in at the airport.
Please see the conditions for telephone check-in here
You can use one of the following options:
1. Go to "Manage Booking” - "Post-sale help” - "Cancel check-in" on the Vietnam Airlines website.
2. Or contact Vietnam Airlines Contact Center
- For calls within Vietnam: 1900 1100
- For calls from outside Vietnam: +84 24 38320320
If you have changed your ticket before April 18, 2024, in addition to the required documents, you need to provide the check-in staff with the ticket information (or reservation code).
Vietnam Airlines will provide services as usual. Passengers are informed to bring along the following documents:
Vietnam Airlines will provide services as usual. You need to prepare the regulatory documents, specifically:
3. Handling advice for unaccompanied minors;
4. Consent form for unaccompanied minors.
This website is using cookies. For the best possible web experience, please provide your authorisation to use our cookies and to permanently remove this message
Click here to find out more about the cookies we use and how to manage them