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      IMPORTANT INFORMATION:
      Your country/region is Singapore and payment will be charged in Singapore Dollars (SGD).
      According to regulations of the Ministry of Finance, E-VAT invoices are only issued for payment in VND.
      In case of paying by other currency, you may change website country/region (click here).

      IMPORTANT INFORMATION:
      Please note that Vietnam Airlines will move our operations in Moscow - Russia from Domodedovo (DME) airport to Sheremetyevo (SVO) airport as from July 2, 2019
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      Purchase pay-later reservations

      Please select the form of payment:

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      * Only apply for pay later reservations made via website www.vietnamairlines.com or Vietnam Airlines application.

      Purchase now

      REFUND

      • Send refund request
      • Auto refund to Travel Voucher
      • Auto refund to account
      Ticket refunds are permitted when customers buy tickets online. They are not permitted when customers buy tickets at ticket offices or through agents.

      VN Reservation Code (PNR) :

      Passenger :

      Refund reason :

      • Personal Reason
      • Vietnam Airlines changed/cancelled the flight

      Route :

      • To/from US
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      Auto refund is processed at least over 3 hours prior to the departure time of the first sector.

      VN Reservation Code (PNR) :

      Passenger (Select all passengers) :

      Refund reason :

      • Personal Reason
      • Vietnam Airlines changed/cancelled the flight

      Refund information

      Auto refund to account is applied for tickets issued on web/app of Vietnam Airlines only.

      (See Refund terms and conditions)

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      E-VAT INVOICE ISSUANCE

      Within 72 hours after receiving an email notification of tickets and ancillary services purchased on Vietnam Airlines' website and app, please login here to declare Value Added Tax (VAT) invoice information.

      Cancel segments

      • The auto flight cancellation is applied for tickets purchased on Vietnam Airlines' website/app only.
      • Please read the details of Terms & Conditions
      • To use the service using facial recognition (eKYC), please use this link
      • To use the service using one time password (OTP), please enter the information below to continue.

      Cancellation Requirement

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      Flight cancellation will be applied for all passengers chosen.


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      SPECIAL SERVICES

      Dịch vụ đón tiễn nhanh tại sân bay, hỗ trợ các thủ tục liên quan đến hành khách, hành lý trước khi bay/sau khi đáp chuyến bay, giúp rút ngắn tối đa thời gian chờ đợi/làm thủ tục tại sân bay.

      Dịch vụ nôi cho trẻ sơ sinh
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      Dịch vụ xe lăn
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      TripCARE Travel Insurance

      TripCARE, a collaboration between PVI and Chubb, covers up to 1.6 bil VND for Personal Accident, Medical Expense and Travel Inconvenience; supports Worldwide Medical Emergency Assistance 24/7.

      TripCARE can be purchased by Visa/MasterCard/JCB and Vietnam local payment card with pay now method.

      By selecting TripCARE, I acknowledge and agree with Benefits, Policy Wordings and Declaration and Authorization.

      • Ticket Number
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              Flight Delay/Cancellation Insurance - FLY PRO

              FLY PRO Insurance cover up to 1.500.000 VND for Travel Inconvenience related to flight schedule change. Enjoy your flight with FLY PRO!

              Buy Insurance

              VOUCHER

              Experience Vietnam Airlines’ attractive travel packages with round-trip air tickets and luxury offers from famous hotel brands such as Vin Group, Intercontinental, Accor Hotels, The Ascott Limited...

              BUY VOUCHER

              ARRIVAL/ DEPARTURE ASSISTANCE SERVICE

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              Taxi service between the airport and the city serves you safely and conveniently by the most reputable and quality taxi companies with a predetermined time and a clear, transparent amount.

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              VNA Mall is an omni-channel retailer of Vietnam Airlines, committed to providing unique products from reputable suppliers including agricultural products, food, beverages, gifts, co-branded items of Vietnam Airlines ... for customers from anywhere, at any time.

              DISCOVER

              VNAMAZING

              VNAMAZING is an e-commerce platform of Vietnam Airlines, committed to providing a variety of Online travel services including domestic and international tours, package vouchers for airline tickets and hotels from reputable partners... for customers at attractive prices.

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              REDEEM GIFTCARD

              Using Gift-Card to buy tickets and other services (Upgrade, Lounge...).

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              BUSINESS LOUNGE

              You can enjoy all the comfort and benefits of the relaxing Lotus Lounges where you can find the wide selection on the buffet, or simply take in the fantastic view with the 4 star quality service.

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              IMPORTANT INFORMATION:
              Please note that Vietnam Airlines will move our operations in Moscow - Russia from Domodedovo (DME) airport to Sheremetyevo (SVO) airport as from July 2, 2019

              HOTEL

              The contract for your accommodation is booked directly with Booking.com. You are about to leave Vietnamairlines.com. You will be redirected to the website of Booking.com that is not owned by Vietnam Airlines. The site is not within our control and may not follow Vietnam Airlines' policies. All transactions on Booking.com comply with the Terms and Conditions of Booking.com.

              By clicking "Search", you have acknowledged and agreed with Terms and Conditions of Booking.com.

              About Collection and Use of Personal Information

              Passengers are required to have adequate travel documents for all flights on all concerned airlines and to abide by national laws and regulations. Vietnam Airlines does not take responsible if passengers are denied entry into any country.

              Please visit here for more details.

              Notice

              OTP Verify

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              CHECK IN ONLINE

              Web Checkin is available 24 to 1 hour before flight departure

              Please ensure you input the family name as it appears in your ticket

              • eTicket number
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              If you are denied boarding or if your flight is cancelled or delayed for at least two hours, ask at the check-in counter or boarding gate for the text stating your rights, particularly with regard to compensation and assistance.

              If you are denied boarding or if your flight is cancelled or delayed for at least two hours, ask at the check-in counter or boarding gate for the text stating your rights, particularly with regard to compensation and assistance.


              Flight Status

              • Airport
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              IMPORTANT INFORMATION:
              Please note that Vietnam Airlines will move our operations in Moscow - Russia from Domodedovo (DME) airport to Sheremetyevo (SVO) airport as from July 2, 2019

              Vietnam Airlines Customer Service Plan

              Vietnam Airlines Customer Service Plan

              Vietnam Airlines is in business to provide safe and friendly air transportation to our customers along with numerous related services. Your safety, comfort and convenience are our most important concerns. For our customer’s benefit, we will address a number of the services offered when you take a flight with Vietnam Airlines in the Vietnam Airlines Customer Service Plan outlined below.

              1. Treat passengers fairly and consistently in the case of oversales

              Occasionally, we may not be able to provide you with a seat on a specific flight even if you hold a ticket and check in on time. This is called an oversale, and it occurs if the number of customers who check in (ready to board) exceeds the number of available seats.

              If you voluntarily give up your seat, we will provide compensation and transportation on an alternate flight. A notice which explains the obligations and the compensation in an amount pursuant to Vietnam Airlines’ policy will be given to you.

              If you are involuntarily denied boarding, we will also provide compensation and transportation on an alternate flight. A notice which explains the obligations and the compensation in an amount determined by Vietnam Airlines will be given to you.

              The policies and procedures that we follow ensure you receive fair and consistent treatment if such an oversale event occurs.

              2. Take responsibility for baggage damage

              If your checked baggage is damaged or does not come off the conveyor belt, please file a report at our Lost and Found Counter located at the arrival station, as soon as possible. Our staff or handling agent will provide you with assistance.

              Our responsibility for the damaged baggage and cargo is specified in article 16 of the conditions of carriage of Vietnam Airlines and chapter VIII of the conditions of cargo carriage of Vietnam Airlines.

              3. Provide information of air tickets cancellation/refund or change

              For ticket refund, please contact the issuing offices for assistance.

              For refunding the tickets purchased on Vietnam Airlines’s website, please contact Vietnam Airlines branch offices or complete the Refund request form and email it to onlinesupport@vietnamairlines.com from the email address used during purchase. For Vietnam local payment by cash at branches of Vietcombank (VCB), Techcombank (TCB), please go to Vietnam Airlines branch offices in Vietnam for refund.

              Depending on the fare rules, the refund may be permitted with fee or not permitted. The refund will be credited to the payment card or payment account used to purchase the tickets.

              For detailed information regarding ticket cancellation, refund or change, please refer to our Condition of Online Booking.

              4. Meet customers’ essential needs during irregular flights

              4.1. Services provided while passengers are not on board for all Vietnam Airlines’ operating flights

              1. Services provision at the airport:
                The passenger having sconfirmed ticket and having been informed of the delay/cancellation shall be provided with following services:
                • From 1 hour to less than 2 hours: Drink
                • From 2 hours to less than 6 hours: Meal and drink
                • More than 6 hours: Accommodation
              2. Compensation payment:
                In case of a long delay, cancellation or denied boarding on flights departing from Vietnam, passengers shall be compensated as Circular 14/2015/TT-BGTVT dated 27/04/2015 signed by the Minister of Transport on non-refundable advance compensation in air transport. For flights outside Vietnam, compensation shall be applied in compliance with the current law of concerned countries or our regulations.
              3. Depending on the case, we will give compensation at the airport or VNA’s Branches. Compensation will be paid in one of the following payment methods: by cash, via bank, MCO or VNA’s service voucher.

                Please submit claims in writing to us within ninety (90) days of scheduled departure date, we will reply or give compensation within seven (07) days from the date of receiving the claim.

              4. Waiver of liability:
                Under the provisions of the Government of Vietnam and relevant countries, we will be exempt from obligation to provide services and compensation in the following cases:
                • The delay or cancellation of flight was caused by Force Majeure conditions such as an Act of God, war, strike, aviation security or request by competent authorities.
                • We prove that passengers have been informed of the cancellation no later than 24 hours prior to the scheduled time of departure, or that passengers have not registered their contact address; or failure to contact with their registered address.
                • If passenger is denied boarding due to the passenger‘s reasons (health status, disease, passenger’s failure to comply with Carrier’s Conditions of Carriage, the terms and conditions of the contract of carriage, laws and regulation, aviation security, request of authorities.
                • Other Force Majeure events occur.
              5. Refund:
                In situations with delay/cancellation, the passenger’s ticket is made according to the law and our regulations.
                All restrictions, penalty fees, additional fare and surcharges (if any) are waived for  passengers travelling on domestic or international flights departing from Vietnam in the following cases (i) the confirmed flight delays more than 2 hours; (ii) the confirmed flight departs earlier than scheduled; (iii) passengers are denied boarding on the confirmed flight. Please contact Vietnam Airlines for more details.
                Passengers may access legal documents as follows for more information:
                • Law on Civil Aviation of Vietnam
                • Circular 36/2014/TT-BGTVT dated 29 August 2014 of the Ministry of Transport regulating the quality of passenger services at airports
                • Circular 81/2014/TT-BGTVT dated 31 December 2014 of the Ministry of Transport providing for air carriage and general aviation
                • Circular 14/2015/TT-BGTVT dated 27 April 2015 of the Ministry of Transport on non-refundable advanced compensations in air transportation of passengers
                • EC261/2004 dated 11/02/2004 establishing common rules on compensation and assistance to passengers in the event of denied boarding and of cancellation or long delay of flights (applies to flights to/from an EU member state)
                • General conditions of carriage for passengers and baggage of Vietnam Airlines.
              6. Personal Data:
              7. Processing of all personal data relating to compensation or refund will be compliant with the applicable Data Protection regulations, namely the General Data Protection Regulation (GDPR - Regulation (EU) 2016/679). When your personal data are collected by Vietnam Airlines, you will be invited to read and agree with the Privacy Policy before validating and proceeding with any booking.

              4.2. Services provided while passengers are on board for flights to/from Republic of Korea, People’s Republic of China

              On the very few occasions where flights are delayed while passengers are on board (known as a tarmac delay) we will take all reasonable steps to ensure you are made as comfortable as possible. For those flights encountering a tarmac delay at airports in the Republic of Korea or the People’s Republic of China (including HongKong, Macau), we want to give our passengers the following assurances:

              a. In the event of a lengthy on-ground delay, we will provide adequate food and drinking water no later than two hours after the aircraft leaves the gate or touches down unless our pilot-in-command determines such service threatens safety or security.

              b. You will receive notifications regarding the status off the tarmac delay every 30 minutes while the aircraft is delayed, including the reason for the delay (if known).

                c. We will not permit any tarmac delays without allowing passengers to deplane in case of three-hour-delay or more at airports in the People’s Repbulic of China or four-hour-delay or more at airports in the Republic of Korea. When a Tarmac delay exceeding three hours or four hours is expected, the flight will return to the gate to provide passengers an opportunity to deplane safely, unless:
              • The pilot-in-command determines that the safety and security of the passengers are not guaranteed (e.g., due to weather conditions, air traffic control issues or government directive); or
              • Air traffic control advises that returning to the gate or deplaning passengers at a location other than the gate would significantly disrupt airport operations.
              • d. We have sufficient reasonable resources to implement the plan

              e. We have coordinated the station tarmac delay contingency plan with the airport operators and related agencies including immigration services authorities for the compliance of tarmac delay.

              f. In the event that you are on a flight operated by one of Vietnam Airlines’ code-share partners, the operating carrier’s contingency plan for tarmac delays will apply.

              5. Notify customers in a timely manner of changes in itineraries

              When there is a change to your flight, we will notify you in a timely manner so as not to affect your itineraries. We will contact you about the schedule changes when the event is known, using the contact information you provide us in your reservation.

              If you purchase tickets on Vietnam Airlines' website www.vietnamairlines.com, we will send the schedule change notification to your registered email.

              6. Disclose other policies that affect your travel

              We provide information on our baggage allowance policy on our website at Baggage Information. Change to policy regarding baggage fees and the free baggage allowance will be published regularly on our website.

              In case that you book a joint operation ticket, you should take note that the operating airline takes responsibilities for boarding procedure and baggage policy.

              Cabin arrangement which shows seat layout (including seat pitch, seat, and width) and locations of the emergency exits is clearly displayed on our website at the following links:

              • Our Fleet
              • Business Class seats
              • Premium Economy seats
              • Economy seats

              For more information about boarding procedures, taxes, fee, charges and surcharges, please kindly refer to the following links:

              • Online Check-In
              • Taxes, fee, charges & surcharges
               Vietnam Airlines is proud to be leading 4-star global airline

              Vietnam Airlines is proud to be a leading 4-star global airline

              Our sincere thanks to all valued customers and partners for your support!

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              © 2019 Vietnam Airlines JSC
              Vietnam Airlines JSC - 200 Nguyen Son street, Bo De ward, Long Bien district, Hanoi city, Vietnam
              Tel: (+84-24) 38272289. Fax: (+84-24) 38722375.
              Certificate Of Business Registration - No.: 0100107518, 5th registration dated 08/07/2016

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