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Passengers are required to have adequate travel documents for all flights on all concerned airlines and to abide by national laws and regulations. Passengers who purchase tickets on website/apps of Vietnam Airlines for routing from Vietnam to Australia must have complied vaccination requirement of Australian government. Vietnam Airlines does not take responsible if passengers are denied entry into any country.
Please visit here for more details.
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IMPORTANT INFORMATION: Your country/region is Japan and payment will be charged in Japanese Yen (JPY). According to regulations of the Ministry of Finance, E-VAT invoices are only issued for payment in VND. In case of paying by other currency, you may change website country/region (click here).
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If you are denied boarding or if your flight is cancelled or delayed for at least two hours, ask at the check-in counter or boarding gate for the text stating your rights, particularly with regard to compensation and assistance.
Notice
According to Vietnam Government's new regulations applying to all domestic routes, passengers are required to complete the Medical declaration on PC-Covid.
For more information on travelling requirements and guidance to submit the Passenger’s Information, please click here.
Passengers are required to have adequate travel documents for all flights on all concerned airlines and to abide by national laws and regulations. Vietnam Airlines does not take responsible if passengers are denied entry into any country.
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Due to the impact of Covid-19 epidemic, from 18 February 2021, Vietnam Airlines temporarily closes Phu Quoc Sales Office on Saturday, Sunday, and National Holiday until further notice, details as follows:
Open hours: from Monday to Friday (7:30-11:30, 13:30-17:00) (Saturday, Sunday, National Holiday: Closed)
For inquiries on Saturday, Sunday, and National Holiday, please kindly contact:
Vietnam Airlines Standby Office: Duong To Town, Phu Quoc City, Kien Giang Province. TEL: 02973 980 818 or hotline 19001100.
We sincerely apologize for the inconvenience this may have caused.