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IMPORTANT INFORMATION:
Your country/region is Japan and payment will be charged in Japanese Yen (JPY).
According to regulations of the Ministry of Finance, E-VAT invoices are only issued for payment in VND.
In case of paying by other currency, you may change website country/region (click here).

IMPORTANT INFORMATION:
Please note that Vietnam Airlines will move our operations in Moscow - Russia from Domodedovo (DME) airport to Sheremetyevo (SVO) airport as from July 2, 2019
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Important notice

Passengers are required to have adequate travel documents for all flights on all concerned airlines and to abide by national laws and regulations. Passengers who purchase tickets on website/apps of Vietnam Airlines for routing from Vietnam to Australia must have complied vaccination requirement of Australian government. Vietnam Airlines does not take responsible if passengers are denied entry into any country.

Please visit here for more details.

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Web Checkin is available 24 to 1 hour before flight departure

Please ensure you input the family name as it appears in your ticket

  • Enter your Reservation Code
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If you are denied boarding or if your flight is cancelled or delayed for at least two hours, ask at the check-in counter or boarding gate for the text stating your rights, particularly with regard to compensation and assistance.


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Notice

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According to Vietnam Government's new regulations applying to all domestic routes, passengers are required to complete the Medical declaration on PC-Covid.

For more information on travelling requirements and guidance to submit the Passenger’s Information, please click here.

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IMPORTANT INFORMATION:
Please note that Vietnam Airlines will move our operations in Moscow - Russia from Domodedovo (DME) airport to Sheremetyevo (SVO) airport as from July 2, 2019
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(DD/MM/YYYY)
IMPORTANT INFORMATION:
Please note that Vietnam Airlines will move our operations in Moscow - Russia from Domodedovo (DME) airport to Sheremetyevo (SVO) airport as from July 2, 2019
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About Collection and Use of Personal Information

Passengers are required to have adequate travel documents for all flights on all concerned airlines and to abide by national laws and regulations. Vietnam Airlines does not take responsible if passengers are denied entry into any country.

Please visit here for more details.

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> Baggage Fee

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> Taxes, Fee, Charges & Surcharges

You can pay by following methods:

  • Visa
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  • American Express
  • JCB
  • Paypal
  • Union Pay
  • AliPay
  • Wechat Pay
  • UATP
  • Napas
  • VNPay
  • Sofort
  • MoMo
  • Payoo
  • NganLuong

IMPORTANT INFORMATION:
Your country/region is Japan and payment will be charged in Japanese Yen (JPY).
According to regulations of the Ministry of Finance, E-VAT invoices are only issued for payment in VND.
In case of paying by other currency, you may change website country/region (click here).

IMPORTANT INFORMATION:
Please note that Vietnam Airlines will move our operations in Moscow - Russia from Domodedovo (DME) airport to Sheremetyevo (SVO) airport as from July 2, 2019

MANAGE BOOKING

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Customize your flight with our wide range of options:

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  • Upgrade flights
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VN Reservation Code (PNR):

Itinerary:

Passenger information:

Email address:

Your email address is blank. Please update:

Customize your flight with our wide range of options:

View booking detail Modify seat Add ancillaries Upgrade flight Exchange ticket

Passenger Name:

Itinerary:

Reservation code:

Email address:

Your email address is blank. Please update:

Baggage information

CHECK IN ONLINE

Web Checkin is available 24 to 1 hour before flight departure

Please ensure you input the family name as it appears in your ticket

  • Search Your Itinerary
  • eTicket number
  • Frequent Flyer Number

If you are denied boarding or if your flight is cancelled or delayed for at least two hours, ask at the check-in counter or boarding gate for the text stating your rights, particularly with regard to compensation and assistance.

If you are denied boarding or if your flight is cancelled or delayed for at least two hours, ask at the check-in counter or boarding gate for the text stating your rights, particularly with regard to compensation and assistance.


Flight Status

  • Flight Status
  • Flight Schedule
  • Airport
  • Flight Number
IMPORTANT INFORMATION:
Please note that Vietnam Airlines will move our operations in Moscow - Russia from Domodedovo (DME) airport to Sheremetyevo (SVO) airport as from July 2, 2019

(DD/MM/YYYY)
IMPORTANT INFORMATION:
Please note that Vietnam Airlines will move our operations in Moscow - Russia from Domodedovo (DME) airport to Sheremetyevo (SVO) airport as from July 2, 2019

Web Accessibility

Website accessibility statement

Commitment to accessibility
Vietnam Airlines is committed to making this website accessible to its customers, regardless of technology or physical capability. We are working constantly to improve the overall usability of the site, using the Web Content Accessibility Guidelines (WCAG) 2.0/Level AA standard. Furthermore, we also cooperate with third-party accessibility consultants to test and make regular updates to our website. 

Our focus on meeting customers' growing website accessibility needs reflects our ongoing commitment to providing optimal digital experiences for all audiences.

Efforts to achieve accessibility
We are constantly working on several accessibility areas to further improve vietnamairlines.com and add additional functionalities. The areas and functionalities include but not limited to:
• Better site navigation and structure for those customers using assistive devices
• Improved use of color contrast and fonts
• Equivalent text for appropriate images and visual elements
• Associated forms with labels and tabular data with headers
• Remove or adjust all PDFs

Please be advised that we are currently in the process of updating our website with new content and functionalities. This is done to deliver a more user-friendly interaction with our website. As we implement these updates, you may find some inconsistencies when using vietnamairlines.com. We are in the process of actively trying to resolve these issues as we work on improving the overall online experience on our website.

Areas we are still working on to improve accessibility
Vietnam Airlines strives to adhere to the accepted guidelines and standards WCAG 2.0/Level AA for accessibility and usability. However, it is not always possible to do so in all areas of our online experience. 

In these cases, we have placed a notification to our online customers indicating a link that opens up an external site may not conform to the same accessibility policies at Vietnam Airlines.

Assistance Contact Numbers
Should you need general assistance, please contact the Vietnam Airlines office in San Francisco. Tel (415) 677-0888 or email: info.us@vietnamairlines.com.
 Vietnam Airlines is proud to be leading 4-star global airline

Vietnam Airlines is proud to be a leading 4-star global airline

Our sincere thanks to all valued customers and partners for your support!

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Note: Link opens in new window. Site may not meet accessibility guidelines.
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none  Contact Center for calls within Vietnam (24/7): 1900 1100
space  For Lotusmiles members: 1900 1800
none  For calls from outside Vietnam (24/7): +84 24 38320320
none  Email: Telesales@vietnamairlines.com

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© 2019 Vietnam Airlines JSC
Vietnam Airlines JSC - 200 Nguyen Son street, Bo De ward, Long Bien district, Hanoi city, Vietnam
Tel: (+84-24) 38272289. Fax: (+84-24) 38722375.
Certificate Of Business Registration - No.: 0100107518, 5th registration dated 08/07/2016

 

Branch Office in Tokyo
Address: Daido Seimei KasumigasekiBldg.6F, 1-4-2 Kasumigaseki, Chiyoda-ku, Tokyo 100-0013
Tel: +81 3 3508 1481 Fax: +81 3 3508 1480

Notice

Please contact the hotline / ticket office for assistance due to the specificity of the service.

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