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IMPORTANT INFORMATION: Your country/region is Japan and payment will be charged in Japanese Yen (JPY). According to regulations of the Ministry of Finance, E-VAT invoices are only issued for payment in VND. In case of paying by other currency, you may change website country/region (click here).
Adults (from 12 years)
Children (2-12 years)
Infant (under 2 years)
Customize your flight with our wide range of options:
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Baggage information
Please select the form of payment:
VN Reservation Code (PNR) :
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Passenger (Select all passengers) :
Refund information
(See Refund terms and conditions)
PNR :
Passenger information :
Ticket refund information
Cancellation Requirement
VN Reservation Code (PNR):
Flight cancellation will be applied for all passengers chosen.
Cancellation Confirmation
Are you sure to cancel your flight(s)?
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You have completed your flight cancellation with the following information
Reservation code :
Dịch vụ đón tiễn nhanh tại sân bay, hỗ trợ các thủ tục liên quan đến hành khách, hành lý trước khi bay/sau khi đáp chuyến bay, giúp rút ngắn tối đa thời gian chờ đợi/làm thủ tục tại sân bay.
TripCARE, a collaboration between PVI and Chubb, covers up to 1.6 bil VND for Personal Accident, Medical Expense and Travel Inconvenience; supports Worldwide Medical Emergency Assistance 24/7.
TripCARE can be purchased by Visa/MasterCard/JCB and Vietnam local payment card with pay now method.
By selecting TripCARE, I acknowledge and agree with Benefits, Policy Wordings and Declaration and Authorization.
Reservation Code :
Email Address :
FLY PRO Insurance cover up to 1.500.000 VND for Travel Inconvenience related to flight schedule change. Enjoy your flight with FLY PRO!
Buy Insurance
Experience Vietnam Airlines’ attractive travel packages with round-trip air tickets and luxury offers from famous hotel brands such as Vin Group, Intercontinental, Accor Hotels, The Ascott Limited...
BUY VOUCHER
Taxi service between the airport and the city serves you safely and conveniently by the most reputable and quality taxi companies with a predetermined time and a clear, transparent amount.
BOOK
VNA Mall is an omni-channel retailer of Vietnam Airlines, committed to providing unique products from reputable suppliers including agricultural products, food, beverages, gifts, co-branded items of Vietnam Airlines ... for customers from anywhere, at any time.
DISCOVER
VNAMAZING is an e-commerce platform of Vietnam Airlines, committed to providing a variety of Online travel services including domestic and international tours, package vouchers for airline tickets and hotels from reputable partners... for customers at attractive prices.
Using Gift-Card to buy tickets and other services (Upgrade, Lounge...).
You can enjoy all the comfort and benefits of the relaxing Lotus Lounges where you can find the wide selection on the buffet, or simply take in the fantastic view with the 4 star quality service.
Passengers are required to have adequate travel documents for all flights on all concerned airlines and to abide by national laws and regulations. Vietnam Airlines does not take responsible if passengers are denied entry into any country.
Please visit here for more details.
Please ensure you input the family name as it appears in your ticket
If you are denied boarding or if your flight is cancelled or delayed for at least two hours, ask at the check-in counter or boarding gate for the text stating your rights, particularly with regard to compensation and assistance.
Vietnam Airlines offers a wide selection of special meals to suit different dietary styles. All special meals must be booked at least 24 hours in advance of your flight.
View details
Order Special Meals
We care about the safety and comfort of your children. That's why we have outlined travel guidelines to ensure a pleasant trip.
Please make your order here.
Passengers should check-in their baby stroller, or they may use it up to the boarding gate. However, some airports may deny carrying strollers inside the boarding areas. Please ask the airport personnel if this is possible at the time of check-in. Space on board is limited, so checking-in your stroller is strongly encouraged. Strollers, as checked baggage, will be returned as quickly as possible upon arrival.
Vietnam Airlines offers a bassinet service free of charge. This service is available on board for infants up to 2 years of age if the weight of the infant does not exceed 11 kgs. Please note that bassinets are available in limited quantity, and bassinets are available on a first-come, first-serve basis.
Travel gadgets that convert into leg rests or in-flight beds for children - Portable In-flight Bed (PIB) may be used on-board as long as our instructions for accepted use are followed. For more details about PIB, please click here.
Baby meals are free of charge. Please note that the availability of baby meal service depends on routing and each airport's catering. Please see more details in Special Meals.
Note
Eligibility
The maximum number of infant(s) and children traveling with each adult
Adults: From 12 years old at the time of traveling on the first flight.
Children: From 2 to 12 years old at the time of traveling on the first flight.
Infants: From 7 days to 2 years old (at the time of traveling on the first flight for itineraries wholly operated by Vietnam Airlines; at the time of traveling on the last flight for itineraries having a flight operated by other airlines).
The bassinet service must be registered at least 24 hours prior to estimated departure time by one of the following methods:
Bassinet Service
Special Meal
Vietnam Airlines is pleased to bring comfort to our unaccompanied minor passengers when traveling on our flights.
The declaration forms are available here for order.
Domestic routes
Children from 2 to under 6 years of age must be registered for the Unaccompanied Minor and Accompanied Cabin Crew services.
Children from 12 years of age to under 18 years of age are not required to register services or optionally register Unaccompanied Minor/Accompanied Cabin Crew services.
International routes
Children from 14 years of age to under 18 years of age are not required to register services or optionally register Unaccompanied Minor/Accompanied Cabin Crew services.
The service request of unaccompanied minor and accompanying cabin crew can be submitted as follows:
Register Unaccompanied Minor
At least 3 days before departure if your itinerary involves only Vietnam domestic sectors
At least 5 days before departure if your itinerary involves one or more international sectors
Please click here for more information.
Vietnam Airlines continuously improves our special service quality to bring the best experience to our passengers with disabilities.
Please pre-order your service here.
Deaf Passenger Service (free of charge)
Disabled passenger’s wheelchair (free of charge)
Wheelchair Service (free of charge)
Important Note
Vietnam Airlines accepts carriage for the passenger with disabilities if he/she is otherwise healthy and does not require medical clearance. Please click here for more details on Passengers requiring medical clearance.
The escort accompanying a passenger with physical challenges must be 18 years of age or older, able- bodied, not accompanied by an infant/a child and not requiring any special services (with exception for special meals). Passengers with physical challenges are highly recommended to travel with an escort. Passengers should let us know in case of traveling alone or traveling with your companion at the time of reservation.
On flights to/from the US, passengers click here for more details.
If passengers are traveling with a service dog, emotional support dog or psychiatric service dog, animal as checked baggage procedure must be completed, except on flights to/from the US when the dog is transported in the cabin.
Walking aids such as canes and crutches can be carried on-board. These need to be small enough to fit in the priority stowage area (on flights to/from the US) or be stowed under your seat or in the overhead compartment, and must not to protrude into any other seating, floor space, or the main aisle.
The wheelchair that you are using is accepted without fee. Please provide us with the following information upon reservation.
Special service requests can be made as follows:
wheelchair assistance
ANIMAL ACCOMPANYING the DISABILITIES
Blind Passenger Service
DEAF PASSENGER SERVICE
DPNA Passenger services
For flights to/from the US: check out reservation timing here.
For flights to/from other destinations: check out reservation timing here
See more details on services for passengers with disabilities here.
Check-in
Passengers are advised to come to the airport early with sufficient time to check-in with priority boarding service and have your wheelchairs and/or supportive devices well-packaged and checked. Vietnam Airlines recommends that passengers arrive at least one hour prior to the check-in timing.
Priority boarding service
Vietnam Airlines offers priority boarding for passengers with physical challenges. Please contact our staff near the gate for this service.
In the Cabin
Passengers are requested to sit upright in a straight-back seat with the seat-belt fastened. Flight attendants will assist you between your seat to and from the aircraft lavatory. Flight attendants on international routes can help you write your embarkation form.
Important information: While our cabin crew shall do everything possible to provide assistance to passengers during the flight, please note, however, that we are unable to provide passengers with any assistance for personal care needs such as feeding, elimination functions including assistance in side the lavatory, or other personal care needs. Additionally, cabin crew are trained only in first aid and are not permitted to administer any injection or medication.
Special meals
If you have a meal preference, please request the special meals when making the reservation.
Vietnam Airlines offers a wheelchair at the arrival airport. Our airport staff or your escort will help to physically carry you down the stairs upon, boarding and deplaning the aircraft.
Your safety and that of your unborn child are always at our top priority. We recommend the pregnant passengers should read the below information to have a good preparation.
The pre-order service is available here.
Consultations with doctors
Pregnant passengers should consult your physician in advance to see if it is safe for you to fly.
Documents required
As normal passenger
MEDIF I
MEDIF II
(*) The pregnancy period of the pregnant passenger is calculated until the flight date
(**) MEDIF II can be replaced by sets of documents, each set containing one copy of a fetus examination book, an ultrasound examination result, etc.. which states by specialized physicians:
If a passenger’s itinerary involves international sector travel, passengers must prepare an additional set of documents in English certified by a notarial office with legal status.
Medical certificate dated within 7 days of the initial travel date. The same medical certificate is valid for the next sector(s) provided that there is no complication during the journey and the pregnant passenger fulfills the requirement of traveling within 36 weeks on the day of commencement.
Please contact Vietnam Airlines Branch Offices or order service by filling in the online form.
REGISTER FOR PREGNANT PASSENGER
Pregnant passengers are advised to prepare all tickets, travel documents and medical clearance for their flight(s). All required documents must be valid for the whole itinerary. If passengers choose not to carry a medical certificate, or your medical certificate is out of date, or it does not contain the information required, for your safety, Vietnam Airlines reserves the right to deny boarding.
Some countries place limitations on the entry of non-national pregnant women. It is advisable to check with the local consulate to confirm the country's specific requirements.
Extra seat service is the service offered to oversized passengers requiring 2 adjacent seats on board in the same flight; or the service offered to passengers requiring 2 adjacent seats for added convenience.
Order Extra Seat
Passengers with medical requirements are accepted to be on board with some specific conditions. Please take the following information into your consideration.
The declaration forms are available here for pre-ordering.
Passengers requiring medical clearance include:
Passengers need to provide the documents below before traveling with Vietnam Airlines:
Note:
Special service passengers requiring medical clearance are not required to travel with an escort when:
Before the flight, passengers requiring medical clearance are required to make reservation in advance at Vietnam Airlines‘ branch offices or by filling-in the online form.
PASSENGER REQUIRING MEDICAL CLEARANCE
See more details on special service charges here.
At the airport, special service passengers are accepted for carriage so long as they adhere to principles, conditions, and medical clearance required:
Passenger and the escort to be seated on assigned seat number and instructed safety regulations.
Passengers will be assisted by ground staff to disembark complete necessary procedures.
Please pre-order the service here.
Passengers requiring oxygen for medical purposes have to complete MEDIF I, MEDIF II, and bring them on their flights.
Your physician should specify the liters-per-minute flow rate required in the forms above.
Passengers must travel with an escort who is capable of helping the passengers with their medical needs and assisting them to the exit in the event of an emergency evacuation. The escort must have professional medical qualifications.
Requests for oxygen should be made at least 72 hours before the scheduled departure time of your flight. In-flight medical oxygen can be registered through any of the following means:
REGISTER OXYGEN SERVICES
Subject to availability, oxygen for medical purposes (up to a maximum flow rate of 4L/min) may be available on Vietnam Airlines' flights
Passengers requiring oxygen service will be charged. See details here. Please contact our branch office directly to obtain specific pricing information for your flight. Please note that this charge shall not include the costs of ambulance, hospitalization, expenses of travelling attendant(s) or other expenses (if any).
Acceptance of carriage
Check-in timing
Passengers are required to be presented at the airport early enough to complete all procedures before flight. Vietnam Airlines recommends passengers arrive at least two hours prior to their scheduled departure time. See more details here.
Passengers traveling on a stretcher have to complete MEDIF I, MEDIF II.
Stretcher services can be registered through any of the following means:
REGISTER STRETCHER SERVICE
Passengers traveling on a stretcher will be charged an additional fee to cover the additional costs associated with this service here. Please contact our branch office directly to obtain specific pricing information for your flight. Please note that this charge shall not include the costs of ambulance, hospitalization, expenses of traveling attendant(s), or other ground expenses (if any).
Vietnam Airlines provides special services to satisfy our passenger’s needs at the lowest possible price:
Special Services
Charges
Remarks
Oxygen for medical use on board (OXYG)(*)
For passengers using oxygen service on board
Charges for using oxygen service on board include:
+ For Vietnam domestic sectors: VND 2,000,000 per one unit (net fare).
+ For international sectors: USD 200 per one unit.
The escorts of passengers using OXYG pay the fare with free baggage allowance like normal passengers.
Accompanied cabin crew service provided on the request
Stretcher service on board (STCR)
For passengers using stretcher service on board:
Charge of stretcher service: Equal to 6 times of the highest applicable adult fares plus surcharges.
The escorts of passengers using STCR pay fare with free baggage allowance like normal passengers.
Oxygen and stretcher service on board (STCR/OXYG*)
For passengers using the oxygen and stretcher service on board:
Charge of oxygen and stretcher service:
+ For international sectors: USD200 per one unit.
The escort of passengers using OXYG and STCR pay the fare with free baggage allowance like normal passengers.
Unaccompanied Minor/Young Passengers Travelling Alone (UM/YPTA)
UM/YPTA pay the fare for children/adult as normal passengers.
UM/YPTA are charged VND500,000 (net fare) for Vietnam domestic sectors or USD50 for international sectors.
Accompanying cabin crew charge (if any): Applicable adult fare on the same class of service of UM and appropriate surcharges.
Extra seat service (EXST)
Fare: passengers pay the fare as a normal passenger.
Free baggage allowance: passengers get 2 times the free baggage allowance weight limit of their respective journey.
EXST charge: equals 100% of the applicable adult fare plus surcharges for each additional seat at the time of purchasing.
Wheelchair for cabin (WCHC)
Wheelchair for step (WCHS)
Wheelchair for ramp (WCHR)
Free of charge.
The wheelchair of the passenger shall be accepted for carriage free of charge.
The passengers pay the fare like normal passengers.
Deaf passenger service (DEAF)
Blind passenger service (BLND)
Free of charge
Adult traveling with two or more infants
Adult and Infant(s) pay the fare as normal passengers
The accompanying cabin crew charge includes applicable adult fare and surcharges on the same class of service of passenger
Accompanied cabin crew service provided upon the request
(*) For itineraries to/from the U.S, oxygen for medical use on board is free of charge.
On Vietnam Airlines codeshare flights operated by other airlines the optional services and fees may be provided by Operating carriers with different fees from Vietnam. Please visit the Operating Carriers’website for details.
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