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If you are denied boarding or if your flight is cancelled or delayed for at least two hours, ask at the check-in counter or boarding gate for the text stating your rights, particularly with regard to compensation and assistance.
Purchase Pay-later reservation* Apply only for reservations made from www.vietnamairlines.com, selecting Pay Later option in Vietnam Domestic Payment in payment page.
Itinerary:
Reservation code:
Departure day
Vietnam Airlines offers a wide selection of special meals to suit different dietary styles. All special meals must be booked at least 24 hours in advance of your flight.
View details
Alternative meal options are only supplied on demand. Therefore, we would like to inform you of the following information before you pre-order your special meals:
(*) Image is for purpose of illustration.
Vietnam Airlines is pleased to provide convenient flights to you and your children. Both your children's comfort and your peace of mind are very important to us. That's why we've outlined travel guidelines and safety restrictions to ensure your kids' trips.
Vietnam Airlines accept passengers traveling with healthy infant and supply services for our little passengers as belows:
When traveling with your infant, you may carry a baby stroller with your infant. You should check in your baby stroller or use it up to the boarding gate. However, some airports may deny carrying strollers inside the boarding areas. Please ask the airport personnel if this is possible when you check-in.
Vietnam Airlines offers bassinet service free of charge. This service is available on board for infant up to 2 years of age if weights of infant do not exceed 11 kgs. Request must be made at least 24 hour before departure. Please note that bassinets are available in limited numbers and bassinets are available on a first come, first serve basis.
Baby meals are free of charge. Baby meals must be made at least 24 hours before departure. Please note that availability of baby meal service depends on routing and each airport catering. Please see more details in Special Meals.
Vietnam Airlines accept children passengers who have reached their second birthday but not 12th birthday on the date of commencement of a segment. Children are required to travel with an accompany.
Every child must be accompanied by an adult over the age of 18. The child and accompanying passenger must travel in the same compartment of a flight or the child will be considered as an unaccompanied minor.
The adult must be an able – bodied person and not require any special service (except “special meal”). The accompanying passenger must be willing and capable to take full responsibility over the infant, and can not be the accompanying person of a disabled passenger at the same time.
Infant under 2 years
Children under 6 years
Children from 6 years and over
Note
Each accompanying passenger
01
No limitation
Accompanying cabin crew service is required for each infant/children exceed this limitation.
02
Adults: From 12 years old at the time of traveling on the first flight.
Childen: From 2 to under 12 years old at the time of traveling on the first flight.
Infants: From 7 days to under 2 years old (at the at the time of traveling on the first flight for itineraries wholly operated by Vietnam Airlines; at the time of traveling on the last flight for itineraries having a flight operated by other airlines).
Children who has not reached his/her second birthday on the date of commencement of a segment may not travel alone under any circumstances.
Vietnam Airlines is pleased to provide comfort and peace of mind to our unaccompanied minor passengers when travelling on our flights.
Unaccompanied minor service is available for passengers from 2 to 12 years of age travelling alone on Vietnam Airlines’ flights.
Acccompany cabin crew service is available for passengers travelling alone. Vietnam Airlines arranges one cabin crew to take care of the minor during flight.
Unaccompanied Minor service must be made at least 24 hours before deparure.Unaccompanied Minor required accompany cabin crew service: requires pre-booking at least 3 days before departure of itinerary containing only domestic sectors, at least 5 days before departure of itinerary involving international sectors.
Service fee
Notice for parents
Before flight
Parents or guardians request unaccompanied minor service and accompanying cabin crew service directly at Vietnam Airlines Branch Offices or via emails.
Download forms below, fill in and send request via email:
Handling Advice for Unaccompanied Minor
Consent form for unaccompanied Minor
Parents or guardians must supply information such as minor ‘s full name, date of birth, age, sex, routing, flight date; parents or guardians ‘ name, address, phone number; person meeting off at departure, person meeting on arrival …
Parents or guardians study and prepare adequate documents for concerned regulations of all countries, airports, airlines involved in minor’s itinerary.
Mobility Aid Services (*)
Vietnam Airlines always provides passengers with disabilities our warmest assistance.
Vietnam Airlines offers the following Mobility Aid services:
Please inform our branch offices of any special assistance you may require while travelling with us.
Important Note: Vietnam Airlines accepts for carriage accompanied/unaccompanied blind, deaf or with problems walking if he/she is otherwise healthy and does not require medical clearance. Passengers requiringed medical clearance see details here.
On flights to/from the US, medical clearance is required only if:
The passenger is traveling in a stretcher or needs medical oxygen during flight, or
Except on flights to/from the US requests for Blind Passenger Service, Deaf Passenger Service, Wheelchair Service or carriage of service dog must be made as soon as possible and:
- Request for accompanying cabin crew service must be made as soon as possible and:
On flights to/from the US, 48 hours advance notice is required for:
- Provision of hazardous materials packaging for wheelchairs and other assistive devices, if needed, - Transportation of a group of ten or more disabled individuals traveling as a group, - Transportation of an emotional support or psychiatric service dog in the cabin, - Transportation of a service dog in the cabin on a flight segment lasting 8 or more hours, - Accommodation of a passenger who has both severe vision and hearing impairments, - Use of a ventilator, respirator CPAP machine or POC, - Use of an incubator, - Hookup a respirator, ventilator CPAP or POC to the aircraft electrical system or use of a stretcher; 72 hours advance notice is required for receipt of carrier-supplied medical oxygen.
Where and How to request (*)
Important information:
Travelling with an escort
Passengers with physical challenges are highly recommended to travel with an escort. Please let us know if you travel alone or travel with your companion at the time you make reservation.
The escort accompanying the passenger with physical challenges must be 18 year of age or older, able- bodied, not accompanied by an infant/a child and not requiring any special service or require any special service (except for special meal).
On flights to/from the US:
We may require you to travel with a safety assistant if
- You are traveling in a stretcher or incubator; - Due to a mental disability, you are unable to comprehend or respond appropriately to safety instructions from carrier personnel; - You have a severe mobility impairment that makes you unable to physically assist in your own evacuation of the aircraft; or - You have both a severe hearing and vision impairment such that you cannot communicate with our personnel so that we can convey to you the safety briefing and you cannot assist in your own evacuation of the aircraft in case of emergency (in this case, if you wish to travel alone, at least 48 hours prior to departure you must provide us with explanation as to how you can safely travel). - In cases (ii), (iii) and (iv), if we determine you must travel with a safety assistant and you disagree, we will not charge for the safety assistant.
If passengers are travelling with a service dog, emotional support dog or psychiatric service dog, animal as checked baggage procedure must be completed, except on flights to/from the US when the dog is transported in the cabin.
Travelling with supportive devices
Walking aids such as canes and crutches can be carried onboard. These need to be small enough to fit in the priority stowage area (on flights to/from the US) or be stowed under your seat or in the overhead compartment, and must not to protrude into any other seating, floor space or the main aisle.
Travelling with your wheelchair
Vietnam Airlines accepts a wheelchair that you are using free of charge. Please advise us the following information upon calling our reservation.
Check in time
You are advised to come to the airport early with sufficient time to check-in with priority boarding service and have your wheelchairs and/or supportive devices well-packaged and checked.
At least 1 hour prior to departure for domestic routes.
At least 2 hours prior to departure for international routes.
*We offer special check in counter “Special Service Counter” at some airports.
Priority boarding service
Vietnam Airlines offers priority boarding for passengers with physical challenges. Please contact our staff near the gate for this service.
In the Cabin
While our cabin crew will do everything possible to provide assistance to passengers during the flight, please note that we are unable to provide passengers with any assistance for personal care needs such as feeding, elimination functions including assistance in side the lavatory or other personal care needs. Additionally, cabin crew are trained only in FIRST AID and are NOT PERMITTED to administer any injection or medication.
Special meals
If you have meal preference, please request Special Meal upon reservation.
Upon Airport Arrival
Vietnam Airlines offers with a wheelchair at the arrival airport. Our airport staff or your escort will help to physically carry you down the stairs upon, boarding and deplaning the aircraft.
Vietnam Airlines will bring pregnant passengers the best comfort and special assistance. For safety concerns, pregnant passengers are advised to inform our staff about your pregnancy status at reservation.
From 32 weeks to under 36 weeks
MEDIF I
MEDIF II
(*) Pregnancy period of the pregnant passenger is calculated until the flight date.
(**) MEDIF II can be replaced by sets of documents, each set containing one copy of foetus examination book, ultrasound examination result, etc which states by specialized physicians:
If a passenger’s itinerary involves international sector travel, passengers must prepare an additional set of documents in English certified by a notarial office with legal status.
Valid of documents:
Medical certificate dated within 7 days of the initial travel date. The same medical certificate is valid for the next sector(s) provided there is no complication during the journey and the pregnant will fulfils the requirement of within 36 weeks on the day of commencing.
Updated medical certificate within 7 days prior to the commencing date is required if pregnant experience any medical complications during travel.
Important note
Pregnant passengers are advised to prepare all tickets, travel documents and medical clearance for flight. All required documents must be valid for the whole itinerary. For your safety, if you choose not to carry a medical certificate, if your medical certificate is out of date, or if it does not contain the information required, Vietnam Airrlines reserves the right to deny boarding.
Some countries place limitations on the entry of non-national pregnant women. It is advisable to check with the local consulate to confirm the country specific requirements.
Please contact Vietnam Airlines for more details here
Extra seat service is the service offered to oversized passengers requiring 2 adjacent seats on board in the same flight; or the service offered to passengers requiring 2 adjacent seats for more convenient.
Before flight, passengers requiring medical clearance is required to make advance reservation at Vietnam Airlines ‘s branch offices. Our staff is willing to assist you with necessary procedures. For more details about passengers requiring medical clearance, please click here.
You need to provide the below documents before travelling with Vietnam Airlines:
MEDIF II: Medical Information Form - part II, Guidance to the physicians: bring forms to medical centers for health status certification.
You must complete required documents within 14 days before departure of each sector.
Some cases, you must complete required documents within 7 days before departure of each sector:
The escort of special service passenger
(*) Important information: Special service passengers requiring medical clearance is not required to travel with escort when:
Passsenger bring with his own’s syringes and hypodermic needles on board here
Vietnam Airlines provide oxygen service for passenger requiring medical clearance on our flights.
Reservation
Subject to availability, oxygen for medical purposes (up to a maximum flow rate of 4 l/min) may be available on Vietnam Airrlines flights. In order to determine if inflight medical oxygen will be available for your flight, please contact our branch office in advance at least 72 hours before the scheduled departure time of your flight. Requests for oxygen made with less than 72 hours advance notice may not be able to be processed in time to provide you with the requested oxygen.
Document required
Passengers travelling in a stretcher have to complete MEDIF I, MEDIF II.
Your physician should specify the litres-per-minute flow rate required in forms above.
Escort
Passengers travelling in a stretcher must travel with an escort who is capable of attending to the passenger’s medical needs and assisting them to the exit in event of an emergency evacuation. The escort must has medical professional qualification.
Charges
Passengers requiring oxygen service will be charged.See details here.
Please contact our branchoffice directly to obtain specific pricing information for your flight. Please note that this charge shall not include the costs of ambulance, hospitalization, expenses of travelling attendant(s) or other expenses (if any).
At the airport
Passengers are required to be presented at the airport early enough to complete all procedures before flight. Vietnam Airlines recommends you arrive at least two hours prior to your schedule departure time. See more details in check in timing.
Important information: Passenger requiring oxygen service must bring MEDIF I, MEDIF II with you for your flight(s). Other carriage conditions for passenger requiring oxygen service at Passenger requiring medical clearance.
Important information
For safety reasons, oxygen cylinders brought by passengers themselves may not be carried or used on board our flights.
Please contact our reservations office for additional information.
Vietnam Airlines provide stretcher service for passenger requiring medical clearance on our flights.
In order to determine if a stretcher will be available for your flight and arrange for medical clearance, please contact our branch office in advance at least 72 hours before the scheduled departure time of your flight. Requests for stretchers made with less than 72 hours advance notice may not be able to be processed in time.
Passengers travelling in a stretcher will be charged an additional fee to cover the additional costs associated with this service here.
Please contact our branch office directly to obtain specific pricing information for your flight. Please note that this charge shall not include the costs of ambulance, hospitalization, expenses of travelling attendant(s) or other ground expenses (if any).
Passenger travelling in a stretcher must bring MEDIF I, MEDIF II with you for your flight(s). Other carriage conditions for passenger requiring stretcher at Passenger requiring medical clearance.
Vietnam Airlines provide special services to satisfy our passenger’s needs at the lowest price:
– For passengers using oxygen service on board
+ Fare: passengers pay the fare as a normal passenger.
+ Free baggage allowance: passengers get 2 times free baggage allowance weight limit of respective journey.
– Charges of using oxygen service on board include:
+ Fee for using portable oxygen units on board (*)
For Viet Nam domestic sectors: VND 2,000,000 per one unit (net fare).
For international sectors: USD 200 per one unit.
+ Fee for seat occupied by portable oxygen unit: Equal to the highest applicable adult fare plus surcharges for each seat.
– For passengers using stretcher service on board:
+ Free baggage allowance: passengers get 6 times free baggage allowance weight limit of respective journey.
– Charge of stretcher service: Equal to 6 times of the highest applicable adult fares plus surcharges.
– For passengers using the oxygen and stretcher service on board:
– Charge of oxygen and stretcher service:
+ The fee for using portable oxygen unit on board (*):
For international sectors: USD200 per one unit.
+ The rate for seat occupied by portable oxygen unit: Equal to the highest applicable adult fare plus surcharges for each seat.
+ The fee for seat occupied by stretcher: Equal to 6 times of the highest applicable adult fares plus surcharges.
Fare: passengers pay the fare as a normal passenger.
Free baggage allowance: passengers get 2 times free baggage allowance weight limit of respective journey.
Note:
On Vietnam Airlines codeshare flights operated by other airlines the optional services and fees may be provided by Operating carriers with different fees from VN. Please visit the Operating Carriers’website for details.
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