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Passengers are required to have adequate travel documents for all flights on all concerned airlines and to abide by national laws and regulations. Passengers who purchase tickets on website/apps of Vietnam Airlines for routing from Vietnam to Australia must have complied vaccination requirement of Australian government. Vietnam Airlines does not take responsible if passengers are denied entry into any country.
Please visit here for more details.
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IMPORTANT INFORMATION: Your country/region is Japan and payment will be charged in Japanese Yen (JPY). According to regulations of the Ministry of Finance, E-VAT invoices are only issued for payment in VND. In case of paying by other currency, you may change website country/region (click here).
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If you are denied boarding or if your flight is cancelled or delayed for at least two hours, ask at the check-in counter or boarding gate for the text stating your rights, particularly with regard to compensation and assistance.
Notice
According to Vietnam Government's new regulations applying to all domestic routes, passengers are required to complete the Medical declaration on PC-Covid.
For more information on travelling requirements and guidance to submit the Passenger’s Information, please click here.
Passengers are required to have adequate travel documents for all flights on all concerned airlines and to abide by national laws and regulations. Vietnam Airlines does not take responsible if passengers are denied entry into any country.
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Vietnam Airlines would like to inform that passengers arriving in Japan have to comply with the following requirements:
- Passengers arriving in Japan are required to declare their stay information through the JP government declaration website at the link:
https://arqs-qa.followup.mhlw.go.jp/
- At the check-in counter: Passengers must present the QR code with ticket and travel documents.
From 13th January, 2021, all arrival passengers must have certificate of negative result for Covid-19 (only testing certificates within 72 hours before departure time are accepted). Passengers will not be accepted to check-in without certificate of negative result for Covid-19.
Thanks for your cooperation.