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      Flight 1

      IMPORTANT INFORMATION:
      Your country/region is Japan and payment will be charged in Japanese Yen (JPY).
      According to regulations of the Ministry of Finance, E-VAT invoices are only issued for payment in VND.
      In case of paying by other currency, you may change website country/region (click here).

      IMPORTANT INFORMATION:
      Please note that Vietnam Airlines will move our operations in Moscow - Russia from Domodedovo (DME) airport to Sheremetyevo (SVO) airport as from July 2, 2019
      (DD/MM/YYYY)
      (DD/MM/YYYY)
      Flight 2
      (DD/MM/YYYY)
      (DD/MM/YYYY)
      Flight 3
      (DD/MM/YYYY)
      (DD/MM/YYYY)
      Flight 4
      (DD/MM/YYYY)
      (DD/MM/YYYY)
      Flight 5
      (DD/MM/YYYY)
      (DD/MM/YYYY)
      Flight 6
      (DD/MM/YYYY)
      (DD/MM/YYYY)
      Add more flight

      • Adults

        Adults (from 12 years)
        1
      • Children

        Children (2-12 years)
        0
      • Infant

        Infant (under 2 years)
        0

      > Baggage Fee

      > Optional & Special Service Charges

      > Taxes, Fee, Charges & Surcharges

      You can pay by following methods:

      • Visa
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      • Wechat Pay
      • UATP
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      • VNPay
      • Sofort
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      • Payoo
      • NganLuong
      (DD/MM/YYYY)
      (DD/MM/YYYY)
      (DD/MM/YYYY)
      (DD/MM/YYYY)

      Adults (from 12 years)

      Children (2-12 years)

      Infant (under 2 years)

      Children (2-12 years)

      0
      --
      --

      Infant (under 2 years)

      0

      1

      Children (2-12 years)

      0
      --
      --

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      0

      MANAGE BOOKING

      Your flight options

      • Ticket Number
      • Reservation Code
      • Lotusmiles Member

      Customize your flight with our wide range of options:

      • Secure my fare
      • View booking detail
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      • Add ancillaries
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      Passenger Name:

      Itinerary:

      Reservation code:

      Email address:

      Your email address is blank. Please update:

      Purchase pay-later reservations

      Please select the form of payment:

      ATM cardQR Pay & Internet Banking


      * Only apply for pay later reservations made via website www.vietnamairlines.com or Vietnam Airlines application.

      Purchase now

      REFUND

      • Send refund request
      • Auto refund to Travel Voucher
      Ticket refunds are permitted when customers buy tickets online. They are not permitted when customers buy tickets at ticket offices or through agents.

      VN Reservation Code (PNR) :

      Passenger :

      Refund reason :

      • Personal Reason
      • Vietnam Airlines changed/cancelled the flight
      Continue

      VN Reservation Code (PNR) :

      Passenger :

      Refund reason :

      • Personal Reason
      • Vietnam Airlines changed/cancelled the flight

      Refund information

      E-VAT INVOICE ISSUANCE

      Within 72 hours after receiving an email notification of tickets and ancillary services purchased on Vietnam Airlines' website and app, please login here to declare Value Added Tax (VAT) invoice information.

      Cancel segments

      The auto flight cancellation is applied for tickets purchased on Vietnam Airlines' website/app only.

      Please read the details of Terms & Conditions

      Cancellation Requirement

      VN Reservation Code (PNR):

      Flight cancellation will be applied for all passengers chosen.


      Cancellation Confirmation

      VN Reservation Code (PNR):

      Are you sure to cancel your flight(s)?

      Notify

      You have completed your flight cancellation with the following information

      VN Reservation Code (PNR):

      Itinerary:


      Cancellation Requirement

      Reservation code :


      Notify

      Auxiliary Services

      PRE-PAID BAGGAGE

      You may buy Pre-paid Baggage at least 6 hours before departure
      Please enter one of the following:
      • Ticket Number
      • Reservation code

      Passenger Name:

      Itinerary:

      Reservation code:

      Email address:

      Your email address is blank. Please update:

      SPECIAL SERVICES

      Dịch vụ đón tiễn nhanh tại sân bay, hỗ trợ các thủ tục liên quan đến hành khách, hành lý trước khi bay/sau khi đáp chuyến bay, giúp rút ngắn tối đa thời gian chờ đợi/làm thủ tục tại sân bay.

      Dịch vụ nôi cho trẻ sơ sinh
      Dịch vụ Suất ăn đặc biệt
      Dịch vụ cho phụ nữ mang thai
      Dịch vụ xe lăn
      Dịch vụ cho người khiếm thính

      TripCARE Travel Insurance

      TripCARE, a collaboration between PVI and Chubb, covers up to 1.6 bil VND for Personal Accident, Medical Expense and Travel Inconvenience; supports Worldwide Medical Emergency Assistance 24/7.

      TripCARE can be purchased by Visa/MasterCard/JCB and Vietnam local payment card with pay now method.

      By selecting TripCARE, I acknowledge and agree with Benefits, Policy Wordings and Declaration and Authorization.

      • Ticket Number
      • Reservation Code

      Passenger Name:

        Itinerary:

          Reservation Code:

          Email Address:

          Passenger Name:

            Itinerary:

              Reservation code:

              Email address:

              ARRIVAL/ DEPARTURE ASSISTANCE SERVICE

              TAXI SERVICE

              Taxi service between the airport and the city serves you safely and conveniently by the most reputable and quality taxi companies with a predetermined time and a clear, transparent amount.

              BOOK

              BUSINESS LOUNGE

              You can enjoy all the comfort and benefits of the relaxing Lotus Lounges where you can find the wide selection on the buffet, or simply take in the fantastic view with the 4 star quality service.

              BOOK

              Flight Schedule

              (DD/MM/YYYY)
              IMPORTANT INFORMATION:
              Please note that Vietnam Airlines will move our operations in Moscow - Russia from Domodedovo (DME) airport to Sheremetyevo (SVO) airport as from July 2, 2019

              About Collection and Use of Personal Information

              1. Purposes of collection and use of the personal information
              - To perform our contractual obligations and enable an appropriate level of service to our customers;
              - For Lotusmiles membership's purposes;
              - To ascertain a high level of security and safety on our flights;
              - Accounting and financial requirement;
              - For customer care purposes;
              - To communicate with you;
              - For direct marketing purposes.

              2. Items of personal information that it intends to collect
              - General:
              + Name, passport number and other identifying information;
              + Your contact details and personal account or registration details;
              + Your payment information;
              + Information about your reservations, bookings and purchases;
              + Your membership of our loyalty programs like Lotusmile;
              + Information we collect when you use our websites, apps and other digital media;
              + Our communication with you;
              + Information in relation to social media.
              - Sensitive data:
              Vietnam Airlines may also, subject to your express consent, collect certain information relating revealing racial or ethnic origin, political opinions, religious or philosophical beliefs which can be considered as ''sensitive personal data" pursuant to Article 9 of the GDPR, the law of Vietnam and under other applicable jurisdiction.
              - Cookies and similar technologies.

              3. Period of time during which it intends to possess and use the personal information
              Vietnam Airlines will retain your personal information collected on our internal system in the period of services provision or as long as fulfilling the purposes which it was collected or in so far as such is necessary for compliance with statutory obligations and for solving any disputes or until the information are required to be deleted by you.

              Please see our Privacy Policy for more information.

              • Check in

              • Flight status

              CHECK IN ONLINE

              Web Checkin is available 24 to 1 hour before flight departure

              Please ensure you input the family name as it appears in your ticket

              • eTicket number
              • Search Your Itinerary
              • Frequent Flyer Number

              If you are denied boarding or if your flight is cancelled or delayed for at least two hours, ask at the check-in counter or boarding gate for the text stating your rights, particularly with regard to compensation and assistance.

              If you are denied boarding or if your flight is cancelled or delayed for at least two hours, ask at the check-in counter or boarding gate for the text stating your rights, particularly with regard to compensation and assistance.


              Flight Status

              • Airport
              • Flight Number
              IMPORTANT INFORMATION:
              Please note that Vietnam Airlines will move our operations in Moscow - Russia from Domodedovo (DME) airport to Sheremetyevo (SVO) airport as from July 2, 2019

              Taxes, fees, charges and surcharges

              When purchasing a ticket, the total price includes all taxes, fees and charges(*) which are defined below:

              • Passenger service charges, security screening service charges and value added tax.
              • Vietnam Airlines surcharges
              • Other governments and other airlines taxes, fees and charges
              • Vietnam Airlines’ agents surcharges

              (*) In several cases, passengers are required to pay TFCs in the taxing countries upon check-in. 

               Vietnam Airlines is proud to be leading 4-star global airline

              Vietnam Airlines is proud to be a leading 4-star global airline

              Our sincere thanks to all valued customers and partners for your support!

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              none  Contact Center for calls within Vietnam (24/7): 1900 1100
              space  For Lotusmiles members: 1900 1800
              none  For calls from outside Vietnam (24/7): +84 24 38320320
              none  Email: Telesales@vietnamairlines.com

              • Our Awards

              © 2019 Vietnam Airlines JSC
              Vietnam Airlines JSC - 200 Nguyen Son street, Bo De ward, Long Bien district, Hanoi city, Vietnam
              Tel: (+84-24) 38272289. Fax: (+84-24) 38722375.
              Certificate Of Business Registration - No.: 0100107518, 5th registration dated 08/07/2016

               

              Branch Office in Tokyo
              Address: Daido Seimei KasumigasekiBldg.6F, 1-4-2 Kasumigaseki, Chiyoda-ku, Tokyo 100-0013
              Tel: +81 3 3508 1481 Fax: +81 3 3508 1480

              Notice

              Please contact the hotline / ticket office for assistance due to the specificity of the service.

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