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Lotusmiles
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An error occurs when requesting a mile accumulation
Redemption rate for miles when purchasing ancillary services
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Reset password on Vietnam Airlines website/app but forgot Lotusmiles card number (account number)
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A mile claim was submitted; however, the additional miles have not been updated
Instructions to update personal information (member name, date of birth, email, and phone number) in an account
Instructions for card tier upgrades
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© 2025 Vietnam Airlines JSC
Contact Center for calls within Vietnam (24/7): 1900 1100
For Lotusmiles members: 1900 1800
For calls from outside Vietnam (24/7): +84 24 38320320
Email: Telesales@vietnamairlines.com
Certificate of Business Registration - No.: 0100107518, Initial registration made on 30 June 2010, the 9th registration of changes made on 12 January 2022
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