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To be well – prepared for your journey, our advices will bring you a convenient and safe flights with Vietnam Airlines.
Remember to complete the health declaration before coming to the airport as required by Ministry of Health.
According to the Civil Aviation Authority of Vietnam, passengers without completing health declaration before flight will be refused to transport.
Fill in the information by following the instruction at the website http://tokhaiyte.vn or Vietnam Health Declaration App.
We strongly encourage passengers having COVID – 19 symptoms such as fever, cough, difficulty breathing or fatigue and so on not to fly.
It is compulsory to wear a mask at the airport and on board the aircraft. This is the measure imposed by the government.
Safe disposal of used face mask Face masks should be replaced after being worn for 4 hours, or when becoming wet or soiled. The proper use and removal of masks and the proper way to dispose of used masks should be applied.
Respiratory etiquette Covering the mouth and nose with a paper towel cover or a flexed elbow when sneezing or coughing.
Limiting direct contact of any surfaces at the airport and in the aircraft to only when absolutely necessary.
In order to reduce the number of people in the terminal, the access to the airport terminals should be limited to passengers, crew members and staff only.
Accompanying persons should only be provided access in special circumstances e.g. the escort of persons with reduced mobility.
Vietnam To travel within Vietnam during this period, you must consult information The COVID-19 situation reports for Viet Nam and the most recent developments in the country office response and Vietnam Immigration regulations.
Other countries For international travel, we strongly recommend that you check the entry and stay conditions on the official Travel Document website before your trip. You can also consult the embassy websites of your departure, transit or destination countries.
Covid-19 Testing Information Find a testing center located near you or your destination using the SkyTeam map.
Passengers are required to prepare all necessary travel documents and ticket for a convenient journey.
We recommend that you carry several masks with you for the duration of your trip, prepare disposable single-use tissues and a bottle of hand sanitizer (<100ml).
Passengers will be served anti-bacterial hand wipes on all flights.
In order to get your journey off to an easy start, passengers are encouraged to complete the check - in process early. Vietnam Airlines offers check-in options that help reducing contact with the airport staff and facilities as much as possible.
Check in for your flight on your mobile, tablet or computer using the Vietnam Airlines app or website.
You may check-in at the kiosks locating at the airport terminals from 24 hours up to 60 minutes (international flights), 45 minutes (domestic flights) before your flight departs.
Just with a simple phone call to 1900 6265 from 12 to 2 hours before departure time, you will be assisted to complete the check-in process for your flights in a quick and professional way, allowing you to select the seat you want in advance.
Passengers can check-in, arrange baggage drop, select seats, receive their boarding passes and baggage tags in advance at our Intown - office and freely enjoy their time before boarding at the airport.
If you wish to check-in at the airport, our staff will welcome you at Vietnam Airlines check - in counters.
You should proceed to our ""No baggage"" counter for fast check - in if you travel without checked baggage.
At Noi Bai, Da Nang and Tan Son Nhat airport, our check - in staff will assist you with MPOS for reducing queuing time.
To ensure safety and limit contact, Vietnam Airlines has made some adjustments to reading materials service. We suggest you download your favorite programs to your mobile devices within 24 hours before your departure.
Passengers travelling on domestic flights will be offered digital entertainment via VNA - FPT Play app, where you can enjoy your favorite programs from 24 hours before scheduled departure time to 6 hours after scheduled arrival time.
Vietnam Airlines will take all the necessary measures to ensure the safety of our customers and staff and maintain safe operations. We kindly request your understanding and would like to share travel tips as below.
According to the Civil Aviation Authority of Vietnam, body temperature measurements must be implemented before the flight.
Departing passengers entering the boarding gate must be subjected to thermal screening.
If your temperature is 37.5 °C or higher, or showing symptoms compatible with COVID – 19 such as fever, persistent cough, vomiting, difficulty breathing or other flu – like symptoms, you may be denied boarding.
Airport facilities:
We implement cleaning and sanitizing measures to ensure that all passengers travel in optimal health and safety conditions. All substances used are approved by the Ministry of Health.
- Regular disinfection of all our counters and self-service kiosks. - Disinfectant carpets are placed at pre – boarding area for the health and safety. - All facilities, and particularly the frequently touched surfaces like handrails, used in the boarding process are frequently cleaned and disinfected.
Aircraft: All aircraft are thoroughly cleaned with disinfecting substances before departure. Cleaning and disinfection are taken into an account the whole interior, especially at frequently touch surfaces such as overhead bins, cabinets/lockers, seats (tray tables, armrests, passenger control units, and decorative panels), lavatory, etc. Eurocare - cleaning and disinfecting substances are approved for use on aircraft by WHO and aircraft manufacturer. The application of this disinfectant will not have damaging effects regarding the human health.
The procedure for disinfection is carried out everyday. The whole fleet are sprayed with disinfectants which are left to sit overnight, after aircraft arriving from high risk areas or after a daily operation of low risk periods.
Vietnam Airlines provide necessary PPE to all our staff members adapting the priority risk levels and ensure that they are trained in its appropriate use.
On flights with high risk level, Vietnam Airlines provide PPE to all crew members and passengers.
You must also present all the required travel documents and certified health declaration at check in, security and boarding gates.
According to the Civil Aviation Authority of Vietnam, passengers who fail to complete the health declaration before the flight will be denied boarding.
Please have your travel documents and boarding pass stamped with certified health declaration ready in hands at all touchpoints to reduce queue time.
Passengers are required to wear a mask within the airport and inside the aircraft.
Before boarding, passengers are reminded by staff to ensure the appropriate usage of face mask.
The use of face mask:
Physical distance between individuals should be maintained as much as possible at the airport.
Floor markings can assist passengers in maintaining physical distancing at check - in, security and boarding areas.
Passengers remember to wash their hands with water and soap or alcohol based hand sanitizing solution wherever feasible, especially before/after check – in, security check and boarding the aircraft.
You must also present all the required travel documents at check in, security and boarding.
Please have your documents, boarding pass ready in hands at checked points for minimizing time at the queue.
Please ensure your carry-on baggage comply with the regulations to facilitate a smooth boarding process, thereby reducing queuing time and limiting contact.
During boarding, we check your carry-on baggage against the permitted dimensions, quantity and weight.
For the well-being of all our customers and employees from the departure, Lotus Lounge ensures the safety and maintain the quality of lounge service.
We maintain the highest requirements of cleaning across the lounge on all frequently touched surfaces such as food and beverage areas, resting areas, working areas, toilet and bathroom.
Our lounges are completely disinfected on a regular basis using approved disinfecting substances.
Lounge staff wear masks and gloves at all times during their duty, especially when serving food and beverage.
Staff is properly trained how to use utensils and equipment when cleaning all high-touch surfaces.
Food is well cooked and preserved in sealed containers.
Food and beverage are subjected to change based on the risk level in specific periods.
All meal service utensils and cutlery are washed with detergents, rinsed with demineralized fresh water and sanitized at temperature that kill pathogenic bacteria.
Passengers are required to wear a mask at all times when using the Lotus Lounge.
Departing passengers entering the Lotus Lounge must be subjected to thermal screening.
Floor markings can assist passengers in maintaining physical distancing in the Lotus Lounge.
All our lounges have sanitizers readily available at the reception desk or in the bathroom, toilet for your use.
Vietnam Airlines will continue to adopt precautionary measures to maintain a safe, secure environment for our customers, cabin crew and other employees. On – board services are adjusted to the appropriate necessary to ensure comfort and wellbeing standards for passengers and limit the contact between crew members and passengers. We kindly request your understanding of changes to our in-flight services.
We follow the aircraft cleaning procedures and use disinfectants approved by the Department of Health and the aircraft manufacturer. We follow strict hygiene procedures to ensure your safety. Before each and every departure, our aircrafts are thoroughly cleaned: - Vacuuming of carpets and all seats. - Cleaning of all hard surfaces (e.g. tray tables, armrests, IFE screens, IFE screen controls, lavatories and other areas with which passengers' hands come into contact)
To ensure the safety of passengers and our staff, we implement effective aircraft cleaning and disinfection with Eurocare products. These substances are approved for use on aircraft by WHO and aircraft manufacturer. The application of this disinfectant will not have damaging effects regarding the human health.
Our staff are equipped with cleaning utensils, substances. Efficient disinfection procedure is dispatched. The whole fleet are sprayed with disinfectants which are left to sit overnight, after aircraft arriving from high risk areas or after a daily operation of low risk periods.
The entire passenger cabin, cockpit, galley and lavatory are rigorously disinfected. Frequently touch surfaces such as overhead bins, cabinets/lockers, seats (tray tables, armrests, passenger control units, and decorative panels), lavatory, etc. are also sprayed with disinfectants.
Headsets will be provided to all customers on flights between Hanoi and Hochiminh City operated by wide - bodied aircraft that are equipped with in-flight entertainment. Headsets are carefully refurbished and sanitized before flight.
On A321 Neo aircraft, passengers are able to enjoy inflight entertainment – wireless streaming via personal mobile devices.
Passengers travelling on domestic flights will be offered digital entertainment via VNA - FPT Play app, during 24 hours before departing through 6 hours after landing.
We are serving anti-bacterial hand wipes on all of our flights.
Anti - bacterial hand wipes with 65% of Isopropyl alcohol which is endorsed by WHO, Ministry of Health and Aircraft Manufacturer.
Anti-bacterial soap is always available in the lavatory.
Lavatories are cleaned before and during the flight with additional wipe down procedures by our cabin crew.
Vietnam Airlines provide necessary PPE to all our staff members in accordance with the risk levels and ensure that they are trained in its appropriate use.
On flights with high risk level, Vietnam Airlines provide PPE to all crew and passengers.
Our aircraft are equipped with an air filtration system consisting of High Efficiency Particulate Air (HEPA) filters identical to those used in medical operating rooms. Cabin air is thus completely refreshed every 3 minutes.
These HEPA filters remove more than 99.999% of viral and bacterial contaminants, including those as small as 0.01 micrometer, ensuring the air quality in our cabins fully complies with health standards. Viruses, including coronavirus, whose size ranges from 0.08 to 0.16 micrometers, are systematically removed from the air in this way.
Before landing, specific announcements are made on board to inform about destination regulations.
Passengers are required to keep physical distancing and have the right seat as allocated.
Passengers must not queue in the aisle or the galleys for use of the lavatories. The "available" sign can be easily seen from outside.
Passenger are required to wear a mask during the entire flight and until they exit the destination airport.
Amenity, Newspaper and Magazine Due to global Covid - 19 pandemic, some kind of amenity (blanket, slippers, pillow, etc.) and printed publication (except Vietnam Airlines' magazines) are suspended to reduce risk of infection.
Pet on cabin service Due to the global Covid – 19 pandemic, we are taking extra measures to keep you and your pet safe. That‘s why pets can no longer be transported in the cabin. Pets are carried as checked baggage.
To ensure the totally convenient itinerary from departure to the arrival, we implement effective measures as below.
All checked baggage are completely disinfected on high risk level arrival flights.
It is compulsory to wear a mask during aircraft disembarkation and at the destination airport.
Floor markings can assist passengers in maintaining physical distancing at destination terminals.
Passengers are required to maintain social distancing during disembarkation and baggage claim.
Sanitizers are readily available at the destination terminals for usage after picking your baggage from the belt.
SkyCare&Protect - a new pledge that all SkyTeam members including Vietnam Airlines implement a series of personal safety standards to protect passengers and employees.
This is our commitment to look after customers when they travel across SkyTeam’s network.
Flexible Refund And Rebook
To support our passengers with flights affected by the coronavirus pandemic, Vietnam Airlines' change and refund policy has become more flexible, better serving our customers' various needs. Please find more details here.
Flight Schedule Change
In response to the evolving situation regarding the novel coronavirus, a number of governments have imposed entry restrictions for foreign travellers and border closure to curb the spread of the disease. Vietnam Airlines is reducing and suspending flights on some of our routes. For more information, please see our International flight schedule.
Passengers can also track real-time flight status for both international and domestic flights here.
IATA Travel Pass
Join the International Air Transport Association (IATA) and Vietnam Airlines to "open the border" for international flights by participating in the trial of the IATA Travel Pass application. The IATA Travel Pass app developed by IATA is the solution to facilitate international travel during the pandemic, providing peace of mind and ensuring that passengers meet COVID-19 health requirements will have a safe and seamless travel experience.
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