Terms & Conditions

Conditions of carriage

Vietnam Airlines applies some conditions of carriage to ensure passenger safety on flights. Please, see more details here.

Criteria and Conditions for Online Booking

Please see details on conditions for using the booking system here.

Conditions for using our website and E-Commerce App

We apply the conditions to users of the Vietnam Airlines website and E-Commerce App to ensure their benefits.

Conditions for purchasing VNAHoliday plans

The VNAHoliday packages enable passengers to book flight tickets together with hotels at an attractive price for better trip preparation. For more information about conditions for purchasing VNAHoliday plans, see details here.

Hotel reservation conditions

In response to the customer's accommodation needs, Vietnam Airlines partnered with Booking.com to provide a hotel search on Vietnam Airlines' website. Please see hotel booking conditions under Booking.com here.