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IMPORTANT INFORMATION: Your country/region is United Kingdom and payment will be charged in Great British Pounds (GBP). According to regulations of the Ministry of Finance, E-VAT invoices are only issued for payment in VND. In case of paying by other currency, you may change website country/region (click here).
Passengers are required to have adequate travel documents for all flights on all concerned airlines and to abide by national laws and regulations. Passengers who purchase tickets on website/apps of Vietnam Airlines for routing from Vietnam to Australia must have complied vaccination requirement of Australian government. Vietnam Airlines does not take responsible if passengers are denied entry into any country.
Please visit here for more details.
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Please ensure you input the family name as it appears in your ticket
If you are denied boarding or if your flight is cancelled or delayed for at least two hours, ask at the check-in counter or boarding gate for the text stating your rights, particularly with regard to compensation and assistance.
Notice
According to Vietnam Government's new regulations applying to all domestic routes, passengers are required to complete the Medical declaration on PC-Covid.
For more information on travelling requirements and guidance to submit the Passenger’s Information, please click here.
Passengers are required to have adequate travel documents for all flights on all concerned airlines and to abide by national laws and regulations. Vietnam Airlines does not take responsible if passengers are denied entry into any country.
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Flight Status
> Baggage Fee
> Optional & Special Service Charges
> Taxes, Fee, Charges & Surcharges
Lotusmiles members can purchase additional qualifying miles/flights to maintain the current tier or upgrade to a higher membership tier.
Prices applicable from February 15, 2023
Method 1: Purchase Qualifying Miles/Flights on website and mobile app: Log in your account and proceed to buy Qualifying Miles/Flights
Method 2: Purchase Qualifying Miles/Flights at Vietnam Branch Offices
- Fill out Purchase Request for Qualifying Miles form or Purchase Request for Qualifying Flights form
- Submit and pay for the qualifying miles or qualifying flights at a Vietnam Airlines branch office.
Lotusmiles members will receive a new card within five days if in Vietnam, and after 20 days if the card has to be shipped abroad.
Conditions:
You can buy Platinum/Gold/Titanium cards for yourself or as gifts for friends and relatives.
Lotusmiles members are entitled to convert accumulated award miles into qualifying miles/sectors in order to upgrade the membership tier. The fees for conversion are as follows:
- 15,000 award miles = 1,000 qualifying miles or 1 qualifying sector;
- Conversion fee is VND 210,000/transaction (does not include VAT).
- Conversion fee is USD 10/transaction.
The conversion is based on package, with each package containing 1,000 qualifying miles or 1 qualifying sector.
The maximum amount of qualifying miles/sectors for conversion is 20,000 qualifying miles or 20 qualifying sectors per calendar year (January 1 to December 31).
Note: The conversion can only be done in one account, but not from one account to another.
How to Convert
Method 1: Convert award miles for qualifying miles/flights on website and mobile app: Log in your account and proceed to convert miles
Method 2: Convert award miles at Vietnam Branch Offices
- Fill in the Convert miles Form.
- Submit the form and pay the transaction fee at a Vietnam Airlines branch office.
- The qualifying miles/flights once credited to your account are used to maintain current tier or upgrade to higher tier following Lotusmiles Terms and Conditions and are non-refundable.
In case you want to get rewards but you don't have enough miles in your account, you can buy extra bonus miles from the Lotusmiles program. In addition, you can also buy bonus miles to give to friends and relatives.
The prices applicable from February 15, 2023
Method 2: Purchase Bonus Miles at Vietnam Branch Offices
- Fill in the Purchase Request for Bonus Miles Form.
- Submit the form and pay for the mileage packages at a Vietnam Airlines branch office. Bonus miles will be credited to your account.
Lotusmiles members can transfer bonus miles to friends and relatives for rewards or gifts.
Transfer fee:
Notes: Price is for a 1,000-mile package, including taxes and fees.
Method 1: Tranfer Bonus Miles on www.vietnamairlines.com and mobile app Vietnam Airlines. Log in your account and proceed to tranfer bonus miles.
Method 2: Tranfer Bonus Miles at Vietnam Branch Offices
- Fill in the Transfer Request for Bonus Miles Form. - Submit the Form and pay at a Vietnam Airlines branch office.
Price:
How to Extend Bonus Miles
- Fill in the Mileage Extension Request.
- Apply and pay for miles extension at Vietnam Airlines branches.
How to Reinstate Expired Miles
- Fill in the Mileage Reinstatement Request.
- Apply and pay for miles reinstatement at Vietnam Airlines branches.
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