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Select a different flight when Vietnam Airlines adjusts the flight time
1. Change your flight by clicking on the link attached in the notification sent to the phone number or email provided when purchasing the ticket;
2. Submit a ticket exchange request to Vietnam Airlines using the Ticket Exchange Request Form.
3. Contact the Contact Center at 19001100 (for calls within Vietnam) or (+84-24) 38320320 (for calls from outside Vietnam).
Frequently Asked Questions
1. For tickets purchased via the Vietnam Airlines website or app, please contact:
- The Contact Center: 19001100 (for calls within Vietnam) or (+84-24) 38320320 (for calls from outside Vietnam);
- Or send an email to onlinesupport@vietnamairlines.com.
2. If you purchased tickets somewhere else, please contact the vendor for assistance.
You can look up the schedules of codeshare flights with Vietnam Airlines operated by Pacific Airlines and VASCO.
You can look up flight schedule information in the Book section on the Vietnam Airlines website/app.
Note: 
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© 2025 Vietnam Airlines JSC
Contact Center for calls within Vietnam (24/7): 1900 1100
For Lotusmiles members: 1900 1800
For calls from outside Vietnam (24/7): +84 24 38320320
Email: Telesales@vietnamairlines.com
Certificate of Business Registration - No.: 0100107518, Initial registration made on 30 June 2010, the 10th registration of changes made on 24 July 2025.
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