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Baggage Information
Free checked baggage
Get information on the regulations and standards for free checked baggage including number, weight, and size.
Hand baggage
Get information on the regulations and standards for free carry-on baggage including number, weight, and size.
Baggage claim
Vietnam Airlines makes its best effort to assist passengers with baggage issues such as late arrival, lost, damaged, or forgotten baggage.
Excess baggage
If a passenger's checked baggage exceeds the allowed standards, the passenger may purchase additional checked baggage: prepaid or excess baggage at the airport.
Restricted baggage
To ensure passenger safety, some hazardous items are prohibited from transporting or conditionally transported.
Special baggage
Some pieces of baggage are specially transported such as: sports equipment, cradles, wheelchairs, bulky baggage, bicycles and valuable items on passenger seats, etc.
Baggage calculator
Check with our baggage calculator to know Vietnam Airlines' baggage policies for free baggage allowance, prepaid baggage, and other special baggages.
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Contact Center for calls within Vietnam (24/7): 1900 1100
For Lotusmiles members: 1900 1800
For calls from outside Vietnam (24/7): +84 24 38320320
Email: Telesales@vietnamairlines.com
Certificate of Business Registration - No.: 0100107518, Initial registration made on 30 June 2010, the 9th registration of changes made on 12 January 2022
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