Guide for redeeming miles for LotusMall awards on the website

Step 1: Members visit vietnamairlines.com home page, select “Log-in” section at the top right corner, enter the member number and password, and click Login.

Step 2: At the “Account Information” screen, select Redeem Miles.

Step 3: At the “Redeem online” screen, select LotusMall”.

Step 4: Select “Get Reward” to access to LotusMall.

Step 5: Select the gift category, and select the gifts you want to redeem with miles.

Step 6: Move the slider to adjust the amount of Cash & Miles accordingly and Redeem.

Step 7: Complete payment with bonus miles and continue to pay the remaining amount (if applicable).

Step 8: Fill in the Shipping information form and “Submit”. An OTP will be sent to your phone registered with Lotusmiles to complete the mile-to-gift redemption.

Guide for redeeming miles for LotusMall awards on the app

Step 1: At Lotusmiles, fill in your member account number and password.

Step 2: At the “Rewards” section, select “LotusMall”, select Redeem to access the gift page, and perform similar actions as gift redemption on the website.

Support contact

For prompt support, please contact one of the following channels:

Lotusmiles member care center

• Service time: 24/7;
• Contact Center:
  1. For calls within Vietnam: 1900 1800;
  2. For calls from outside Vietnam: (+84-24) 3832 0320;
• Email: vip.lotusmiles@vietnamairlines.com (for Million Milers, Platinum, Gold members); or lotusmiles@vietnamairlines.com (for Titanium, Silver, registered members).

Contact Vietnam Airlines’ branch offices