 | Service hours: 24/7 |
 | For calls within Vietnam: 1900 1100 |
 | For calls from outside Vietnam: +84 24 38320320 |
 | Support for tickets purchased on the website/app: |
 | General support: telesales@vietnamairlines.com |
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Lotusmiles
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An error occurs when requesting a mile accumulation
Redemption rate for miles when purchasing ancillary services
Time to process a mile claim
Check accumulated miles for flights taken
Obtain an award ticket for someone else
Use my Lotusmiles card number to buy tickets for someone else
Credit miles after purchasing ancillary services
How can I obtain award tickets on Vietnam Airlines flights?
Reward miles for purchasing ancillary products have not yet been credited to the Lotusmiles account
Reset password on Vietnam Airlines website/app but forgot Lotusmiles card number (account number)
An account was successfully registered; however, no confirmation email was received
A mile claim was submitted; however, the additional miles have not been updated
Instructions to update personal information (member name, date of birth, email, and phone number) in an account
Instructions for card tier upgrades
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The Contact Center in Vietnam
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Frequently Asked Questions
© 2025 Vietnam Airlines JSC
Contact Center for calls within Vietnam (24/7): 1900 1100
For Lotusmiles members: 1900 1800
For calls from outside Vietnam (24/7): +84 24 38320320
Email: Telesales@vietnamairlines.com
Certificate of Business Registration - No.: 0100107518, Initial registration made on 30 June 2010, the 9th registration of changes made on 12 January 2022
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