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Payment methods

Table of Contents
  1. Card payment
    1. International payment card
  2. Payment using Momo Wallet
    1. Momo Wallet
    2. ShopeePay Wallet
  3. Payment using VNPAY QR Code & Internet Banking
  4. Vietnam’s domestic payment methods
    1. Payment using UnionPay cards
    2. Payment using Alipay Wallet (China)
    3. Payment using WeChat Pay (China)
    4. Payment at Konbini (Japan)
    5. Payment using KCP cards (South Korea)
    6. Payment using Sofort Banking (Europe)
    7. Payment using PayPal (International)
  5. Pay-later method
    1. At Points of sales in Vietnam
    2. At points of sales in Japan
    3. At points of sales in Russia
    4. At other points of sales
  6. Payment using the Cash & Miles method
  7. Related Information

Card payment

International payment card

Vietnam Airlines accepts payment by international credit or debit cards, including Visa, MasterCard, American Express, UATP and JCB. This method of payment is accepted for ticket purchases on Vietnam Airlines' website/app at all points of sales. Cardholders can pay for themselves or others.

Passenger flight ticket payments are made via secure payment gate and Vietnam Airlines does not store any information from the passenger's card.

Vietnam Airlines is completely not responsible for any additional fees incurred by the issuing bank in connection with the use of the card to purchase flight tickets on the Vietnam Airlines website. Please contact the card issuer for more details on charges incurred.

Notes: Vietnam Airlines does not accept virtual cards or single-use cards; and reserves the right to refuse to provide services if a customer uses these cards.

Payment using Momo Wallet

E-wallets are financial applications that serve as a payment gateway, allowing passengers to deposit, transfer, and withdraw money, as well as make transactions and payments swiftly, conveniently, and securely.

Notes: The e-wallet option will not be displayed if passengers access the Vietnam Airlines website using a mobile phone to purchase tickets and ancillary services.

Momo Wallet

Passengers need to install the MoMo Wallet app on their phones to pay for air tickets and ancillary services of Vietnam Airlines. For a transaction of over VND 50,000,000, please select another method of payment.

Vietnam Airlines accepts payment via Momo Wallet for ticket purchases on the Vietnam Airlines website/app (Vietnam points of sales).

ShopeePay Wallet

Passengers install the ShopeePay Wallet app on their phones to pay for air tickets and ancillary services. Vietnam Airlines accepts payment via ShopeePay Wallet for ticket purchases on the Vietnam Airlines website/app (Vietnam points of sales).

Payment using VNPAY QR Code & Internet Banking

Passengers pay for tickets and other services by scanning the VNPAY QR code with electronic payment apps or Internet Banking. Passengers' phones need to be connected to the Internet and registered for Internet Banking. Passengers find the "Scan QR code" function, point their phone camera to the code to be scanned, and enter the payment amount.

Vietnam Airlines only accepts payment via VNPAY for ticket purchases on the Vietnam Airlines website and app with Vietnam points of sales.

Vietnam’s domestic payment methods

UnionPay is an international payment card accepted in over 150 countries around the world. In Vietnam, affiliated banks issue UnionPay cards to customers.

Vietnam Airlines accepts payment via UnionPay for ticket and ancillary service purchases at the Vietnam Airlines website/app at all points of sales.

Passengers having bank accounts opened in China can pay for air tickets via Alipay Wallet. When selecting this payment method, passengers will be redirected to the Alipay website or application to make the transaction.

Alipay is accepted for ticket and ancillary service purchases on the Vietnam Airlines website/app at all points of sales except those in Vietnam, India, South Korea, Malaysia, Taiwan, Russia, Denmark, and Norway.

Notes: The e-wallet option will not be displayed if passengers access the Vietnam Airlines website using a mobile phone to purchase tickets and additional services.

WeChat Pay is a payment function built into WeChat, a popular social network in China. Passengers can pay for tickets and additional services on Vietnam Airlines' website using WeChat Pay at all points of sales except those in Vietnam, India, Macau, South Korea, Malaysia, Taiwan, Russia, Denmark, Norway, and Switzerland.

Notes: The e-wallet option will not be displayed if passengers access the Vietnam Airlines website using a mobile phone to purchase tickets and additional services.

Konbini is a major convenience store chain in Japan. Passengers can book air tickets on the website vietnamairlines.com, then secure the seats within 24 hours and pay via Konbini chains, including 7-Eleven, Lawson, Ministop, FamilyMart, and Seicomart.

Payment at Konbini is applicable to transactions under JPY 300,000. Where a passenger's transaction amount is greater than JPY 300,000, please select an alternative payment method available on the payment page during the ticket purchase process.

Vietnam Airlines only accepts payment at Konbini for ticket purchases on the Vietnam Airlines website with Japan points of sales.

KCP is a South Korean domestic card. Passengers pay for tickets and additional services purchased on the Vietnam Airlines website/app using KCP cards at South Korean points of sales.

Sofort Banking is a payment method by bank transfer. Passengers in some European countries can use this form to pay for tickets and additional services purchased on the Vietnam Airlines website with ticket points of sales in Germany, France, the Netherlands, the Czech Republic, Italy, Sweden, Austria, and Switzerland.

PayPal is one of the world's largest online payment gateways, serving as an electronic wallet that allows passengers to transfer money and make international payments.

Vietnam Airlines accepts payment via PayPal for tickets and additional services purchased on the Vietnam Airlines website/app at all points of sales except those in Vietnam, India, South Korea, and China.

Pay-later method

The pay-later method allows passengers to book seats in advance and pay later for the fares and additional services (except TripCARE Travel Insurance) without incurring a secure-my-fare fee. After successfully booking, the payment should be completed within the specified time frame.

For pay-later transactions of over VND 200,000,000, please pay at a bank counter, ATM, or convenience store.

Vietnam Airlines accepts the pay-later method for tickets and additional services (except TripCARE Travel Insurance) purchased on the Vietnam Airlines website/app at all points of sales (except for China and Hong Kong).

Payment methods for on-hold reservation codes

Passengers shall select one of the following payment methods for on-hold booking codes:

  • Go to Manage Booking on the Vietnam Airlines’ website/mobile app and fill out the reservation code. In the Reservation code payment section, select Pay Now using the available payment methods, or opt for installment payment by credit card (applicable to transactions over VND 3,000,000).
  • Enter the reservation code in the section for payment via an online banking service (Internet Banking) application;
  • Pay in cash at ATMs of the Joint Stock Commercial Bank for Foreign Trade of Vietnam or the Bank for Investment and Development of Vietnam;
  • Pay in cash at convenience stores or at the transaction counters of Sai Gon Joint Stock Commercial Bank, Vietnam Technological and Commercial Joint Stock Bank, Joint Stock Commercial Bank for Foreign Trade of Vietnam, or Co-operative Bank of Vietnam.

Payment period

  • Book at least 24 hours before departure: Payment should be made within 08 hours of booking and at least 24 hours before departure. Except for flights operated by Vietnam Air Service, passengers are required to pay within 01 hour after booking.
  • Book within 24 hours before departure: Payment should be made within 01 hour of booking.

To obtain further information, passengers may consult the payment channels and pay-later deadlines at Japan points of sales.

To obtain further information, passengers may consult the payment channels and pay-later deadlines at Russia points of sales.

Payment methods for on-hold reservation codes

Passengers go to Manage Booking on the Vietnam Airlines website/app and enter the reservation code. In the Reservation Code Payment section, select Pay Now, then choose an appropriate payment method to complete the transaction.

Payment period

  • Book at least 24 hours before departure: Payment should be made within 08 hours of booking and at least 24 hours before departure. Except for flights operated by Vietnam Air Service, passengers are required to pay within 01 hour after booking.
  • Book within 24 hours before departure: Payment should be made within 01 hour of booking.

Payment using the Cash & Miles method

The payment method is exclusive to Vietnam Airlines' Lotusmiles members. Members can combine cash and accumulated miles to pay for air tickets when making transactions on the website vietnamairlines.com; or when buying tickets at Vietnam Airlines’s agents or ticket counters.

Please refer to the Cash & Miles Redemption Program or Instructions for purchasing tickets using the Cash & Miles method for more details.

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