Additional Services

Benefits of upgrade service

	Comfy flatbed in Business class
	Premium cuisine
	An expanded world of entertainment programs
	Cost savings Please click here for upgrade fee. To learn more about the fee for your specific route, please contact our ticketing offices or check our website at Manage Booking section.

How to book your upgrade

Passengers who have booked the Economy Flex and Economy Classic can buy the upgrade by the following methods:

• Website or mobile app;
• Branch offices/ticket offices in Vietnam and foreign countries;
• Agencies in Vietnam;
• The last-minute ticket offices at domestic and international airports.

The upgrade is purchased at any time from 24 hours before the estimated time of departure.

Notice

• The following services of new upgraded class are applicable
1. Priority check-in;
2. Priority baggage tag and baggage handling;
3. Meals and drinks;
4. Priority track at the airport;
• The following services of original ticket are applicable
1. Business lounge;
2. Baggage allowance;
3. The frequent flyer mileage accrual.
• Upgrades are not applicable to the following cases
1. Voluntary Refund/Changes.
2. Children under two (2) years of age.
3. Passengers who have already checked in.

For more information about in-flight services on Business and Premium Economy class, please click here.

Upgrade Travel Option (UTo) enables passengers to get an upgrade to Business Class or Premium Economy Class, even after already booking Economy class tickets. With UTo, passengers can enjoy the extraordinary privileges only available in upgraded seating classes.

Benefits of UTo

	Comfy flatbed in Business class
	Premium cuisine
	An expanded world of entertainment programs
	UTo price will be automatically refunded if service is not provided
	Cost savings Passengers need only pay a small fee for an upgrade. Please click here to view the UTo Price.

Notice

• This service is available for flights operated by Vietnam Airlines only.
• Before processing their transaction, passengers should read and agree to the related Terms of Service and Conditions of Use.
• Lotusmiles members using the UTo can only earn miles with the initially purchased ticket according to Lotusmiles regulations.
• Passengers will receive an e-mail notification with the status of their request typically within 4 to 48 hours before scheduled departure time.
• Only a limited number of options are offered on each flight, depending on the availability of Business Class/Premium Economy Class seats. If there is no availability, your upgrade travel payment will be refunded automatically within 5 business days after your flight departure date

Vietnam Airlines is pleased to introduce our new product – Empty Seat Option (ESo). This option provides passengers the opportunity to reserve one or two empty seats next to their seats in the same row.

Benefits of ESo

	"Flatbed" in Economy class
	Added privacy
	ESo price will be refunded if the service is not provided
	Cost savings Please click here to view the ESo Price.

Notice

• This service is available for flights operated by Vietnam Airlines only.
• Before processing their transaction, passengers should read and agree to the related Terms of Service and Conditions of Use.
• Passengers will receive an e-mail typically within 4 to 48 hours prior to their scheduled departure time, notifying them if Vietnam Airlines can grant empty seat(s) on their booked flights.
• Only a limited number of options are offered for each particular flight based on the availability of rows of empty seats. In case empty seats cannot be arranged, your empty seat payment will be automatically refunded within 5 business days after your departure date.

Vietnam Airlines presents Preferred Flight Option (PFo). This option will allow passengers the opportunity to switch their booked flight to a better one at a lower price.

Benefits of PFo

	More flexibility with travel plans
	Enjoy a comfortable travel experience
	PFo price will be automatically refunded if the service is not provided
	Cost savings With a lower price than booking a new flight, passengers can easily switch bookings to a preferred one. Please click here to view the price table.

Notice

• This service is available for flights operated by Vietnam Airlines only. 
• Before processing their transaction, passengers should read and agree to the related Terms of Service and Conditions of Use.
• An e-mail notification about the preferred flight will be sent to passengers either 72 hours or 24 hours before the originally scheduled flight departure time.
• The availability of PFo is dynamic and may vary for different flights or times. In case preferred flight cannot be arranged, the preferred flight payment will be automatically refunded within 5 business days after departure date.
• For passengers who have connecting flights, please kindly choose alternative flights that are suitable with your schedule. Vietnam Airlines will not assume responsibility for missing connecting flights due to the selection of alternative flights.