Guidelines for redeeming excess baggage award by cash and miles
Guide for baggage awards at the airport
Step 1: Before check-in, members can submit a request to get baggage awards.
Step 2: The ticket office staff will deduct the corresponding miles and collect the applicable service fee.
Step 3: Members present the baggage invoice and other papers as required at the check in counter.
Contact Lotusmiles Contact Center
For prompt support, please contact one of the following channels:
Lotusmiles Contact Center- Service time: 24/7;
- Contact Center: 1900 1800 (calls in Vietnam), (+84-24) 3832 0320 (calls from foreign countries);
- Email: vip.lotusmiles@vietnamairlines.com (Million Milers, Platinum, Gold members); or lotusmiles@vietnamairlines.com (Titanium, Silver, Registered members).
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© 2025 Vietnam Airlines JSC
Contact Center for calls within Vietnam (24/7): 1900 1100
For Lotusmiles members: 1900 1800
For calls from outside Vietnam (24/7): +84 24 38320320
Email: Telesales@vietnamairlines.com
Certificate of Business Registration - No.: 0100107518, Initial registration made on 30 June 2010, the 10th registration of changes made on 24 July 2025.
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