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According to regulations of the Ministry of Finance, E-VAT invoices are only issued for payment in VND.
In case of paying by other currency, you may change website country/region (click here).

IMPORTANT INFORMATION:
Please note that Vietnam Airlines will move our operations in Moscow - Russia from Domodedovo (DME) airport to Sheremetyevo (SVO) airport as from July 2, 2019
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Important notice

Passengers are required to have adequate travel documents for all flights on all concerned airlines and to abide by national laws and regulations. Passengers who purchase tickets on website/apps of Vietnam Airlines for routing from Vietnam to Australia must have complied vaccination requirement of Australian government. Vietnam Airlines does not take responsible if passengers are denied entry into any country.

Please visit here for more details.

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Please ensure you input the family name as it appears in your ticket

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If you are denied boarding or if your flight is cancelled or delayed for at least two hours, ask at the check-in counter or boarding gate for the text stating your rights, particularly with regard to compensation and assistance.


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According to Vietnam Government's new regulations applying to all domestic routes, passengers are required to complete the Medical declaration on PC-Covid.

For more information on travelling requirements and guidance to submit the Passenger’s Information, please click here.

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IMPORTANT INFORMATION:
Please note that Vietnam Airlines will move our operations in Moscow - Russia from Domodedovo (DME) airport to Sheremetyevo (SVO) airport as from July 2, 2019
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IMPORTANT INFORMATION:
Please note that Vietnam Airlines will move our operations in Moscow - Russia from Domodedovo (DME) airport to Sheremetyevo (SVO) airport as from July 2, 2019
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About Collection and Use of Personal Information

Passengers are required to have adequate travel documents for all flights on all concerned airlines and to abide by national laws and regulations. Vietnam Airlines does not take responsible if passengers are denied entry into any country.

Please visit here for more details.

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IMPORTANT INFORMATION:
Your country/region is Singapore and payment will be charged in Singapore Dollars (SGD).
According to regulations of the Ministry of Finance, E-VAT invoices are only issued for payment in VND.
In case of paying by other currency, you may change website country/region (click here).

IMPORTANT INFORMATION:
Please note that Vietnam Airlines will move our operations in Moscow - Russia from Domodedovo (DME) airport to Sheremetyevo (SVO) airport as from July 2, 2019

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VN Reservation Code (PNR):

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Customize your flight with our wide range of options:

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Web Checkin is available 24 to 1 hour before flight departure

Please ensure you input the family name as it appears in your ticket

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If you are denied boarding or if your flight is cancelled or delayed for at least two hours, ask at the check-in counter or boarding gate for the text stating your rights, particularly with regard to compensation and assistance.

If you are denied boarding or if your flight is cancelled or delayed for at least two hours, ask at the check-in counter or boarding gate for the text stating your rights, particularly with regard to compensation and assistance.


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IMPORTANT INFORMATION:
Please note that Vietnam Airlines will move our operations in Moscow - Russia from Domodedovo (DME) airport to Sheremetyevo (SVO) airport as from July 2, 2019

(DD/MM/YYYY)
IMPORTANT INFORMATION:
Please note that Vietnam Airlines will move our operations in Moscow - Russia from Domodedovo (DME) airport to Sheremetyevo (SVO) airport as from July 2, 2019

U.S D.O.T Information

Some necessary information applied to the tickets purchased / issued in the U.S market is published on the U.S Department of Transportation website, Aviation Consumer Protection. These policies will be updated regularly and without prior notice.

Buying a Ticket

Before you buy a ticket, please compare ticket prices, analyze ticket restrictions, and compare the cost of optional services is all part of the ticket buying process. DOT has in place passenger protection requirements to make this process easier for consumers.

Restrictions on Tickets: Airlines are free to create different ticket types with different types of restrictions (fare classes).  While some tickets are fully-refundable and may include two free checked bags, free drinks, a seat assignment, and other amenities, other tickets may provide only transportation on the airplane and may be non-refundable.  It is important that you understand the type of ticket you are purchasing and what types of restrictions apply. Note: Generally, discounted tickets have the strictest rules such as non-refund ability, baggage restrictions, and the absence of a seat assignment.  In contrast, first class or business class tickets typically are the least restrictive and provide many amenities to consumers. 

Are airlines required to provide me with the appropriate travel documentation to complete international travel (for example, a visa)? No, airlines are not required to provide you with appropriate travel documents to complete international travel.  It is your responsibility to ensure that you have all the valid travel documents required to complete travel.  If you do not arrive at the airport with proper travel documentation, you will not be allowed to travel.

Purchasing a ticket through a travel agency or online travel agencies: Passengers often book air travel through travel agencies.  When you purchase a ticket through a travel agency or the online travel agent, you are not buying a ticket directly from the airline.  You are allowing the agency or agent to find and book air travel on your behalf. If you encounter any problems with your ticket during your travel, you should first contact the travel agency or agent directly.  The airline that you are flying on may be limited in the type of assistance that it can provide to you because you did not purchase your ticket directly from it.  You should check with your travel agent for any restrictions on these tickets.

Which airline is operating your flight? Sometimes when you book a ticket, the airline that you purchase the ticket from will not be the airline operating your flight. Airlines often partner with each other so that one airline markets a flight to consumers (displays a ticket price and sells a ticket) while another airline is responsible for operating the flight (flying you to your destination). When airlines engage in such an arrangement (code-sharing) they are required to clearly and prominently identify the airline that is operating the flight(s).  During the booking process, this information must be clearly and prominently displayed on the first screen that appears following a search for a specific itinerary. Airlines cannot provide code-share disclosures through roll-overs, pop-ups, and hyper-links. Airlines are also required to clearly and prominently identify code-share partners in all advertisements and on ticket confirmations following the purchase of air fare. 

Flight Delays & Cancellations

When planning a trip, passengers should keep in mind that airlines do not guarantee their schedules.  While airlines want to get passengers to their destinations on time, there are many things that can – and sometimes do – make it difficult for flights to arrive on time.  Some problems, like bad weather, air traffic delays, and mechanical issues, are hard to predict and often beyond the airlines’ control. 

In the United States, airlines are not required to compensate passengers when flights are delayed or cancelled.  Compensation is required by U.S. law only when certain passengers are “bumped” from a flight that is oversold.  

The Department’s rules regarding flight delays and cancellations apply only to flights that operate to, from, or within the United States.  However, passengers flying between or within foreign countries may be protected from flight delays and cancellations by the laws of another nation.

Contact U.S D.O.T

• Mailing address: Aviation Consumer Protection Division, C-75, U.S. Department of Transportation, 1200 New Jersey Ave., S.E., Washington, D.C. 20590

• Website: http://www.transportation.gov/airconsumer

• Telephone: 202-366-2220

 Vietnam Airlines is proud to be leading 4-star global airline

Vietnam Airlines is proud to be a leading 4-star global airline

Our sincere thanks to all valued customers and partners for your support!

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none  Contact Center for calls within Vietnam (24/7): 1900 1100
space  For Lotusmiles members: 1900 1800
space  For calls from outside Vietnam (24/7): +84 24 38320320
none  Email: Telesales@vietnamairlines.com

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Tel: (+84-24) 38272289. Fax: (+84-24) 38722375.
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