 | Service hours: 24/7 |
 | For calls within Vietnam: 1900 1100 |
 | For calls from outside Vietnam: +84 24 38320320 |
 | Support for tickets purchased on the website/app: |
 | General support: telesales@vietnamairlines.com |
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Instructions for purchasing additional checked baggage at the airport
You can purchase checked baggage at the airport sales office, self-check-in counter (kiosk check-in), and airport check-in counter (applicable to some airports).
Learn more about Excess baggage.
Frequently Asked Questions
Yes. Excess baggage is allowed to change the travel date and itinerary with equal or higher cost. The change must be made at least 3 hours before the departure time of the new flight segment.
No. The excess baggage is valid only for the flight and ticket purchased. Therefore, excess baggage cannot be endorsed, refunded, or exchanged for other services or tickets. Exception: completely unused excess baggage associated with a ticket whose itinerary originates in South Korea is refundable. The refund fee is 25% of the unused prepaid baggage's value.
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The Contact Center in Vietnam
Contact with Our Branch Offices
Frequently Asked Questions
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© 2025 Vietnam Airlines JSC
Contact Center for calls within Vietnam (24/7): 1900 1100
For Lotusmiles members: 1900 1800
For calls from outside Vietnam (24/7): +84 24 38320320
Email: Telesales@vietnamairlines.com
Certificate of Business Registration - No.: 0100107518, Initial registration made on 30 June 2010, the 10th registration of changes made on 24 July 2025.
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