The e-ticket was not received after the successful payment

Payment methods may vary depending on the ticket offices or Vietnam Airlines' website or app. Passengers can select one of the following:

Before initiating a ticket purchase transaction, passengers should alter the country/region to match the currency to be paid. 

Passengers can select an alternative payment method or contact:

1. Contact Center: 19001100 (for calls within Vietnam) and (+84-24) 38320320 (for calls from outside Vietnam);

2. Or send an email to onlinesupport@vietnamairlines.com.

You can perform in the following ways:

1. All ticket outlets: Go to "Manage Booking" on the Vietnam Airlines website/mobile app;

2. Ticket outlets in Vietnam: Internet Banking app, payment via ATM, cash payment at bank counters and convenience stores, and international card installment via the Ngan Luong payment gateway.

The post-payment method allows passengers to book seats and pay for fares and ancillary services (except TripCARE Travel Insurance) later without incurring a secure-my-fare fee.

For post-payment payments, the airfare payment deadline is as follows:

1. Booking should be made at least 24 hours before departure:

• With regards to flights operated by Vietnam Airlines: Payment should be made within 08 hours of booking and at least 24 hours before departure.
• With regards to flights operated by Vietnam Air Service (VASCO): Payment should be made within 1 hour of booking.

2. Booking should be made 24 hours before departure: Payment should be made within 1 hour of booking.

Please send your itinerary/ticket and travel document information to the online ticket help desk email at onlinesupport@vietnamairlines.com for assistance.