 | Service hours: 24/7 |
 | For calls within Vietnam: 1900 1100 |
 | For calls from outside Vietnam: +84 24 38320320 |
 | Support for tickets purchased on the website/app: |
 | General support: telesales@vietnamairlines.com |
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Instructions for ordering special meals
You can order special meals in the following ways:
1. During the process of Booking on the Vietnam Airlines website;
2. After purchasing, go to "Manage Booking” on the Vietnam Airlines website, visit "Buy ancillaries” - "Special services", then select a suitable meal;
3. Contact the Contact Center at 19001100 (for calls within Vietnam) or (+84-24) 3832 0320 (for calls from outside Vietnam).
If you exchange your flight, please re-book your meal.
Learn more about the Special Meals services.
Frequently Asked Questions
Special meals are served on flights operated by Vietnam Airlines with meal service standards.
You don't need to pay an extra fee when ordering special meals.
Yes, you may prepare your own meals. However, self-prepared meals must meet Vietnam Airlines' carry-on baggage standards.
Learn more about the restricted items and liquids on the aircraft.
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The Contact Center in Vietnam
Contact with Our Branch Offices
Frequently Asked Questions
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© 2025 Vietnam Airlines JSC
Contact Center for calls within Vietnam (24/7): 1900 1100
For Lotusmiles members: 1900 1800
For calls from outside Vietnam (24/7): +84 24 38320320
Email: Telesales@vietnamairlines.com
Certificate of Business Registration - No.: 0100107518, Initial registration made on 30 June 2010, the 10th registration of changes made on 24 July 2025.
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