 | Service hours: 24/7 |
 | For calls within Vietnam: 1900 1100 |
 | For calls from outside Vietnam: +84 24 38320320 |
 | Support for tickets purchased on the website/app: |
 | General support: telesales@vietnamairlines.com |
Select region and language
Select a different flight when Vietnam Airlines adjusts the flight time
1. Change your flight by clicking on the link attached in the notification sent to the phone number or email provided when purchasing the ticket;
2. Submit a ticket exchange request to Vietnam Airlines using the Ticket Exchange Request Form.
3. Contact the Contact Center at 19001100 (for calls within Vietnam) or (+84-24) 38320320 (for calls from outside Vietnam).
Frequently Asked Questions
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The Contact Center in Vietnam
Contact with Our Branch Offices
Frequently Asked Questions
© 2025 Vietnam Airlines JSC
Contact Center for calls within Vietnam (24/7): 1900 1100
For Lotusmiles members: 1900 1800
For calls from outside Vietnam (24/7): +84 24 38320320
Email: Telesales@vietnamairlines.com
Certificate of Business Registration - No.: 0100107518, Initial registration made on 30 June 2010, the 9th registration of changes made on 12 January 2022
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