Select region and language
Close button
Booking and service information for the selected country and language will be applied.
paradise

Unable to check in online

Sorry, we cannot complete the online check-in for your flight. Please check your Internet connection and try again in a few minutes. If the problem persists, passengers can consider other following check-in options:

  • Check in at a check-in counter
  • Check in at a check-in Kiosk (at the airport)

Frequently Asked Questions

Other topic support

Chat now with NEO – the Vietnam Airlines' virtual assistant!

Convenient to look up and get an answer quickly (24/7) to any questions about itinerary information, ticket purchases, and more.

The Contact Center in Vietnam

clock

Service hours: 24/7

clockFor calls within Vietnam: 1900 1100
clockFor calls from outside Vietnam: +84 24 38320320
clock

Support for tickets purchased on the website/app:

onlinesupport@vietnamairlines.com

clockGeneral support: telesales@vietnamairlines.com

Contact with Our Branch Offices

Frequently Asked Questions

Loading