Service hours: 24/7 | |
| For calls within Vietnam: 1900 1100 | |
| For calls from outside Vietnam: +84 24 38320320 | |
Support for tickets purchased on the website/app: | |
| General support: telesales@vietnamairlines.com |
Check-in for unaccompanied minors
You should be aware of the following:
- The guardian and minor must be at the airport at least two hours before the scheduled departure time;
- Carry the child's travel documents, proof of relationship with the child, and a baggage information form for unaccompanied minors;
After completing all flight procedures for the minor, the guardian can leave the airport when the plane takes off.
Frequently Asked Questions
Other topic support
Chat now with NEO – the Vietnam Airlines' virtual assistant!
Convenient to look up and get an answer quickly (24/7) to any questions about itinerary information, ticket purchases, and more.