Service hours: 24/7 | |
| For calls within Vietnam: 1900 1100 | |
| For calls from outside Vietnam: +84 24 38320320 | |
Support for tickets purchased on the website/app: | |
| General support: telesales@vietnamairlines.com |
Instructions for purchasing additional checked baggage via the website/app
If your checked baggage exceeds the free checked baggage allowance, you can purchase additional checked baggage through the Vietnam Airlines website/app (prepaid baggage) at a discount of up to 50% compared to purchasing at the airport.
You can purchase up to 15 pieces of prepaid baggage via the following channels:
1. Purchase prepaid baggage at Vietnam Airlines sales offices and agents;
2. During the process of booking on the Vietnam Airlines website/app;
3. After ticket issuance, passengers can purchase prepaid baggage at the section of “Manage Booking” - “Buy ancillaries” - “Prepaid baggage”.
Learn more about Prepaid baggage.
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