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Free ticket refund privilege
The free ticket refund offer on the day of issuance gives passengers more peace of mind when purchasing tickets on the Vietnam Airlines’ Website and App. In the event of accidentally entering the wrong departure date or time, or booking the wrong flight direction, passengers will receive a free refund for their ticket and any additional services. This provides the flexibility to adjust travel plans without incurring additional fees due to unintentional booking errors.
Applicable conditions
Submit a refund request
When submitting a refund request, please note the following:
The free refund is limited to one time per booking code;
- The refund request must be submitted before 24:00 (local time at the point of sale) on the date of the original ticket purchase, and must include the information of the newly purchased replacement ticket.
- All tickets must be unused, and the refund request must cover all tickets and any additional services (if applicable) included in the booking.
Any repurchased additional services must be of the same type, but do not necessarily need to have the same specifications or value as the originally purchased services.
Passengers can contact the Contact Center at 19001100 (for calls from within Vietnam) and (+84-24) 38320320 (for calls from outside Vietnam), or send an email to onlinesupport@vietnamairlines.com for ticket refund assistance.
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© 2025 Vietnam Airlines JSC
Contact Center for calls within Vietnam (24/7): 1900 1100
For Lotusmiles members: 1900 1800
For calls from outside Vietnam (24/7): +84 24 38320320
Email: Telesales@vietnamairlines.com
Certificate of Business Registration - No.: 0100107518, Initial registration made on 30 June 2010, the 10th registration of changes made on 24 July 2025.
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According to regulations of the Ministry of Finance, E-VAT invoices are only issued for payment in VND. In case of paying by other currency, please change website country/region.