Service hours: 24/7 | |
| For calls within Vietnam: 1900 1100 | |
| For calls from outside Vietnam: +84 24 38320320 | |
Support for tickets purchased on the website/app: | |
| General support: telesales@vietnamairlines.com |
Services for pregnant women
You can perform in the following ways:
1. Book at Vietnam Airlines’ sales offices or contact the Contact Center at 1900 1100 (for calls within Vietnam) or (+84 24) 3832 0320 (for calls from outside Vietnam) at least 24 hours before departure time.
2. Register using the Pregnant Passenger Service Booking Form below at least 36 hours before the departure time.
Frequently Asked Questions
Pre-flight documentation requirements vary by week of pregnancy.
1. Pregnancy period less than 32 weeks
Required documents: Health records/pregnancy examination certificate, or any documentation indicating that the gestational age as well as the health of the mother and fetus are normal or that the health prerequisites for air travel have been met.
2. Pregnancy period between 32 and 36 weeks:
Passengers are required to prepare one of the two sets of health confirmation records as follows:
- MEDIF I and MEDIF II
- MEDIF I form and 03 copies of pregnancy records/pregnancy test certificate/ultrasound results/any paper showing that the health of the mother and fetus is normal or good enough for air travel.
3. Pregnancy period of 36 weeks or more
For passenger’s health and safety, Vietnam Airlines does not transport passengers who are 36 weeks or more pregnant, have an estimated time of birth within 07 days, or have given birth within 07 days.
Please see more information about pregnant passengers.
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The Contact Center in Vietnam
Contact with Our Branch Offices
Frequently Asked Questions
© 2025 Vietnam Airlines JSC
Contact Center for calls within Vietnam (24/7): 1900 1100
For Lotusmiles members: 1900 1800
For calls from outside Vietnam (24/7): +84 24 38320320
Email: Telesales@vietnamairlines.com
Certificate of Business Registration - No.: 0100107518, Initial registration made on 30 June 2010, the 9th registration of changes made on 12 January 2022
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