Service hours: 24/7 | |
| For calls within Vietnam: 1900 1100 | |
| For calls from outside Vietnam: +84 24 38320320 | |
Support for tickets purchased on the website/app: | |
| General support: telesales@vietnamairlines.com |
Services for passengers requiring medical clearance
Passengers can book the service at the Vietnam Airlines ticket offices or provide information on the form for passengers requiring medical clearance.
Frequently Asked Questions
1. Passengers carrying personal medical equipment including syringes, nebulizers, ventilators, oxygen concentrators, breathing air purifiers, blood pressure monitors, suction machines, positive air pressure pumps, and wheelchairs need to comply with the regulations for handheld electronic devices and wheelchairs & mobility aids.
2. Passengers use in-flight services provided by Vietnam Airlines including:
Please refer to other circumstances requiring medical clearance.
Passengers booking stretchers and oxygen services provided by Vietnam Airlines or bringing medical equipment on the flight need to obtain medical clearance within 07 days of the departure date of each flight sector.
In other cases, passengers need to obtain medical clearance within 14 days of the departure date for each sector.
Find out details on when passengers need to obtain a medical clearance.
For medical clearance before a flight, passengers should prepare the following documents:
1. Medical Clearance Form (Part 1) – MEDIF I: Passengers self-declare and sign for confirmation.
2. Medical Clearance Form (Part 2) – MEDIF II and Guidance to the Physicians: Passengers bring this form to medical facilities that meet Vietnam Airlines' standards for medical confirmation.
- In Vietnam: Specialist hospitals, general hospitals, or district-level health centers, private hospitals, family clinics, SOS Clinics;
- In foreign countries: Legal medical facilities selected by passengers.
Please see more information about passengers requiring medical clearance.
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The Contact Center in Vietnam
Contact with Our Branch Offices
Frequently Asked Questions
© 2025 Vietnam Airlines JSC
Contact Center for calls within Vietnam (24/7): 1900 1100
For Lotusmiles members: 1900 1800
For calls from outside Vietnam (24/7): +84 24 38320320
Email: Telesales@vietnamairlines.com
Certificate of Business Registration - No.: 0100107518, Initial registration made on 30 June 2010, the 9th registration of changes made on 12 January 2022
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