Helpdesk Center

Yes, prepaid baggage for flights can be purchased at least three hours before the flight's departure time.

Additional prepaid baggage can be purchased 03 hours before departure by going to "Manage booking" - "Buy ancillaries" - "Prepaid baggage".

According to Vietnam Airlines regulations, additional baggage cannot be refunded or canceled unless the baggage is purchased with a ticket departing from Korea and the ticket is completely unused.

No. The prepaid baggage is valid only for the flight and ticket purchased. Therefore, prepaid baggage cannot be endorsed, refunded, or exchanged for other services or tickets. Exception: completely unused prepaid baggage associated with a ticket whose itinerary originates in Korea is refundable. The refund fee is 25% of the unused prepaid baggage's value.

Yes. Prepaid baggage is allowed to change the travel date and itinerary with equal or higher cost. The change must be made at least 3 hours before the departure time of the new flight segment.