 | Service hours: 24/7 |
 | For calls within Vietnam: 1900 1100 |
 | For calls from outside Vietnam: +84 24 38320320 |
 | Support for tickets purchased on the website/app: |
 | General support: telesales@vietnamairlines.com |
Select region and language
Will baggage checks be conducted thoroughly and consistently? Will airport staff weigh both the main baggage and personal item?
Airport staff are responsible for checking both the weight and size of all baggage items. To ensure a smooth journey, passengers are advised to check their baggage prior to departure. If the baggage exceeds the allowed weight or size, they should consider checking in the excess or repacking.
Other topic support
Chat now with NEO – the Vietnam Airlines' virtual assistant!
Convenient to look up and get an answer quickly (24/7) to any questions about itinerary information, ticket purchases, and more.
The Contact Center in Vietnam
Contact with Our Branch Offices
Frequently Asked Questions
© 2025 Vietnam Airlines JSC
Contact Center for calls within Vietnam (24/7): 1900 1100
For Lotusmiles members: 1900 1800
For calls from outside Vietnam (24/7): +84 24 38320320
Email: Telesales@vietnamairlines.com
Certificate of Business Registration - No.: 0100107518, Initial registration made on 30 June 2010, the 9th registration of changes made on 12 January 2022
You are about to leave Vietnamairlines.com
You will be redirected to a website that is not owned by Vietnamairlines and is not within our control. The site may not follow the same accesibility polices as Vietnam Airlines.
Would you like to continue?
Would you like to continue?
Notice
According to regulations of the Ministry of Finance, E-VAT invoices are only issued for payment in VND. In case of paying by other currency, please change website country/region.